Question 1

How can I contact Milan Malpensa Airport's customer service?

Accepted Answer

You can contact Milan Malpensa Airport's customer service by calling +3902232323. They also offer quick assistance via WhatsApp on the same number, with a virtual assistant or an operator available daily from 9:00 to 17:00.

Question 2

What should I do if I lost an item within the airport facilities?

Accepted Answer

If you lost an item within the airport facilities (e.g., waiting areas, restrooms, shops), you should contact the Milan Malpensa Airport Lost and Found Office at +39 35 326297. Their opening hours are Monday-Friday from 9:00 to 12:00 and 14:00 to 17:00. For items lost on an aircraft or checked baggage, you must contact your airline directly.

Question 3

Who do I contact for delayed or damaged baggage?

Accepted Answer

For delayed or damaged checked baggage, you should report to the Baggage Service Office in the arrival area before leaving. You can also call the Baggage Service Office at +39 02 58581285, which has a 24-hour interactive voice response system, with operators available from 08:00 to 18:00.

Question 4

Are there services for passengers with reduced mobility or disabilities?

Accepted Answer

Yes, Milan Malpensa Airport provides free assistance for passengers with reduced mobility or disabilities through its "Sala Amica" service. It is recommended to inform your airline or travel agent at least 48 hours before departure about your specific needs. Assistance can be activated at check-in desks or "Sala Amica Call Points" located throughout the terminals and parking areas.

Question 5

How do I get between Terminal 1 and Terminal 2 at Milan Malpensa Airport?

Accepted Answer

Terminal 1 and Terminal 2 are connected by a free airport shuttle bus service that operates 24 hours a day. The Malpensa Express train also connects the two terminals, with a journey time of approximately 7 minutes.

Question 6

Is there free Wi-Fi available at the airport?

Accepted Answer

Yes, free unlimited Wi-Fi is available throughout Milan Malpensa Airport. You can connect to the "MALPENSA FREE WI-FI" network without registration or time limits.

Question 7

What are the recommended check-in times for flights from Malpensa?

Accepted Answer

Passengers are generally advised to arrive at the airport at least two hours before a domestic flight and three hours before an international flight to allow sufficient time for check-in, security, and immigration procedures.

Question 8

How can I claim a VAT refund at Milan Malpensa Airport?

Accepted Answer

VAT refund offices are located in Terminal 1, both on the first floor beyond security checks and on the second floor. To be eligible, you must reside outside the European Union, purchase goods for personal use exceeding 70 Euro per invoice, and transport the goods outside the EU within three months of purchase.

Question 9

What are the operating hours of Milan Malpensa Airport?

Accepted Answer

Milan Malpensa Airport operates 24 hours a day, both landside and airside, with security checkpoints open continuously to support flight schedules.

Question 10

Where can I store my luggage at the airport?

Accepted Answer

Luggage storage facilities are available at Milan Malpensa Airport. Specifically, the Luggage Storage service is located on the ground floor in the arrivals area of Terminal 1.

Question 11

How can I call Milan Malpensa Airport customer service from another country?

Accepted Answer

If you need to call Milan Malpensa Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Service (Delayed/Damaged Baggage)
Baggage Service	+39 02 5858 1285 Call now 24h interactive voice response, operator available 08:00-18:00
Business Customer Service
Business Customer Service	+39 02 0070 4249 Call now
Customer Service
Club SEA	+39 02 7485 2432 Call now
Milan Malpensa Boutique	+39 02 7485 2200 Call now
Direct line	+39 02 232323 Call now
Left Luggage
Left Luggage	+39 02 5858 0298 Call now
Lost and Found (Airport Facilities)
Lost and Found	+39 35326297 Call now Monday-Friday 9:00-12:00 and 14:00-17:00
Trenord Assistance for Reduced Mobility
Accessibility Support (Toll-Free in Italy)	+39 800 210 955 Call now Daily 8:15-19:45

Milan Malpensa Airport Customer Service Number, Support Phone & Contact Info

About Milan Malpensa Airport & Customer Service

Milan Malpensa Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)