Question 1

How can I contact Challenge Airlines (BE) for cargo inquiries?

Accepted Answer

You can contact Challenge Airlines (BE) through their regional sales offices in Belgium, such as Brussels at +32 28885012 or Liege at +32 42347385. The Challenge Group website also provides a contact form for general inquiries.

Question 2

What types of cargo does Challenge Airlines (BE) transport?

Accepted Answer

Challenge Airlines (BE) specializes in transporting non-standard cargo, including temperature-controlled pharmaceutical and healthcare products, live animals, dangerous goods, oversized and overweight cargo, fresh perishable products, and valuable goods such as fine art.

Question 3

How can I track my cargo shipment?

Accepted Answer

The Challenge Group website offers a tracking service for shipments.

Question 4

What is the process for submitting a claim for damaged or lost cargo?

Accepted Answer

Claims are valid only if submitted via the Challenge Group's dedicated claims website. Claims submitted through other channels will not be considered.

Question 5

What mandatory documents are required when submitting a cargo claim?

Accepted Answer

Mandatory documents include a copy of the Airwaybill, a copy of the House Airwaybill (if consolidation), supplier's invoice or customs document, packing list, P.O.D., C.M.R., delivery order or tally sheet with damage remarks, a copy of the first protest, an appraiser's report, photos of damage (if applicable), exact weight of each damaged/missing unit, damage/missing amount, and a short summary/explanation of the claim.

Question 6

What are the timeframes for submitting a cargo claim?

Accepted Answer

For damage, partial loss, or pilferage, claims must be submitted within 14 days from the date of receipt of cargo. For delay, within 21 days from the date of receipt of cargo. For non-delivery, within 120 days from the date of issue of the Airwaybill.

Question 7

Is it necessary to report damage immediately upon receipt of cargo?

Accepted Answer

Yes, visible damage must be reported immediately upon receipt of the cargo. Failure to do so may result in the rejection of your claim.

Question 8

Where are Challenge Airlines (BE)'s main operational hubs?

Accepted Answer

Challenge Airlines (BE) is based at Liege Airport (LGG) in Belgium, which serves as a key hub for its operations.

Question 9

Does Challenge Airlines (BE) offer charter services?

Accepted Answer

Yes, Challenge Airlines (BE) offers charter services in addition to scheduled flights.

Phone Line	Phone
Brussels Sales
Sales Office	+32 2 888 50 12 Call now
Cargo Operations
Head Office	+32 4 234 61 26 Call now 24/7 CET
Liege Sales
Sales Office	+32 4 234 73 85 Call now

Challenge Airlines (BE) Customer Service Phone Number & Contact Information

How to Contact Challenge Airlines (BE)

Challenge Airlines (BE) Customer Service Phone Numbers

Challenge Airlines (BE) Customer Service FAQ