Question 1

What is the standard baggage allowance on Jettime flights?

Accepted Answer

The standard baggage allowance, if included in your trip, is typically up to 20 kg of checked baggage, which includes one piece of hand baggage with a maximum weight of 5 kg. For trips lasting three weeks or more, the checked baggage allowance may increase to 30 kg, including 5 kg of hand baggage. Children under two years old are generally allowed 10 kg of checked baggage and 5 kg of hand baggage. Checked baggage must not exceed dimensions of 77 x 55 x 35 cm.

Question 2

How can I book extra baggage, and what are the costs?

Accepted Answer

In most cases, you can pre-book extra baggage allowance for your checked baggage, which is generally cheaper than purchasing it at the airport. Extra baggage must be booked at least two days before departure. If your departure is less than two days away, you should contact Jettime's Customer Service to make a booking. It is not possible to purchase additional weight for hand baggage.

Question 3

What are the rules for hand baggage?

Accepted Answer

Passengers are allowed one piece of hand baggage weighing up to 5 kg. The dimensions should not exceed 55 x 40 x 20 cm. It is recommended to keep essential medicines, money, important papers, valuables (like jewelry, electronics), and fragile items in your hand baggage. Electronic cigarettes are permitted in hand baggage, but their use is prohibited onboard, and the battery must be removed. Power banks must also be carried in hand baggage.

Question 4

How and when can I reserve a seat on a Jettime flight?

Accepted Answer

Seats on Jettime flights can typically be pre-booked from three to nine months before departure, but no later than two days before departure. The exact timing depends on when your tour operator sends your booking information to Jettime. If you have pre-ordered duty-free items, seat reservations must be made no later than seven days before departure. You can book seats through Jettime's booking system.

Question 5

Can I cancel my seat reservation and get a refund?

Accepted Answer

Yes, you can cancel your seat reservation for a full refund if done no later than four days before departure. If a cancellation is made later than four days before departure, you may need to address it with your insurance company. If you paid for a seat and are moved to another seat due to operational or safety reasons, you are entitled to a refund of your payment.

Question 6

What are my rights if my Jettime flight is cancelled or significantly delayed?

Accepted Answer

If your flight is cancelled or delayed by three hours or more compared to the scheduled arrival time, you may be eligible for compensation under EU Regulation 261/2004. Compensation amounts vary based on flight distance: EUR 250 for flights up to 1,500 km, EUR 400 for flights within the EU over 1,500 km, EUR 400 for other flights between 1,500 and 3,500 km, and EUR 600 for flights beyond these categories. You are generally not entitled to compensation if notified about the cancellation at least two weeks before departure or if the disruption is due to extraordinary circumstances.

Question 7

What should I do if my baggage is delayed, lost, or damaged?

Accepted Answer

For inquiries regarding delayed or damaged baggage, you should send an email to bagageservice@jettime.com or use their baggage claim form. If your checked baggage is delayed at your holiday destination for more than eight hours, Jettime may offer compensation of EUR 100 per suitcase, often payable via your travel agent. If baggage is lost and not located within 21 days, you can file a claim for lost baggage. It is crucial to report any issues at the airport by completing a Property Irregularity Report (PIR) before leaving the baggage claim area.

Question 8

How can I arrange assistance for limited mobility or special needs?

Accepted Answer

If you have limited mobility or require special assistance, you should contact your tour operator and ask them to add an assistance code to your booking. This information will then be communicated to the relevant airports to arrange necessary assistance, such as wheelchair services. Jettime also offers services for other special needs, including traveling with a functional variation, requiring oxygen, or traveling with a lung condition.

Question 9

How can I contact Jettime Customer Service?

Accepted Answer

You can contact Jettime Customer Service by phone at +45 32 46 73 17. Their customer service opening hours are Monday to Friday from 09:00 to 15:00 (Danish local time). They are closed on weekends and all Danish public holidays. You can also find answers to common questions in their Frequently Asked Questions (FAQ) section on their website.

Question 10

How can I call Jettime customer service from another country?

Accepted Answer

If you need to call Jettime from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Corporate Office	+45 32 46 73 00 Call now Mon-Fri 9am-3pm CET
Main Support	+45 32 46 73 17 Call now Mon-Fri 9am-3pm CET

Jettime Customer Service Phone Number & Contact Information

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Jettime Customer Service Phone Numbers

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