Question 1

How can I contact daa for general inquiries about Dublin or Cork Airport?

Accepted Answer

For general inquiries related to Dublin Airport, you can call +353 1 944 11 11. For Cork Airport, the general inquiries number is +353 21 431 3131. The daa Head Office can be reached at +353 1 944 0440.

Question 2

What should I do if I lose an item at Dublin Airport?

Accepted Answer

If you lost an item within the airport terminals, car parks, or security areas, you should contact Smarte Carte, daa's lost property partner, via their online search tool or by emailing dub.lostproperty@smartecarte.ie. If the item was lost on an airline flight or at baggage reclaim, you need to contact your specific airline or their handling agent directly.

Question 3

How do I arrange special assistance for reduced mobility at Dublin Airport?

Accepted Answer

Special assistance for reduced mobility should be pre-booked at least 48 hours in advance of your flight. You can arrange this through your airline, travel agent, tour operator, or by using the PRM Assist Mobile app. For immediate assistance upon arrival at Dublin Airport, you can contact OCS Reduced Mobility Assistance at +353 1 814 5902.

Question 4

How early should I arrive at Dublin Airport before my flight?

Accepted Answer

It is generally advised that passengers arrive at their terminal 2 hours before scheduled departure for short-haul flights and 3 hours before long-haul flights. If you are checking bags or traveling in a group, it is recommended to allow additional time. Always confirm specific check-in and bag drop opening hours with your airline.

Question 5

What are the procedures for lost or damaged airline baggage?

Accepted Answer

Dublin Airport does not directly handle lost carry-on items or checked-in baggage. For any queries regarding lost or damaged baggage, you must contact your airline or their designated handling agent. For example, Aer Lingus can be reached at +353 1 7617838 and Ryanair at +353 1 8121367.

Question 6

How can I appeal a parking fine at Dublin or Cork Airport?

Accepted Answer

To appeal a parking fine, you must submit your appeal in writing through the online form available on the Dublin Airport or Cork Airport websites. The appeal must be received within 28 days from the date of the alleged offence and must include all necessary documentary evidence.

Question 7

What is daa's policy on refunds for missed flights due to airport issues?

Accepted Answer

In instances where significant airport queues have led to missed flights, daa has previously offered refunds or vouchers, with each case assessed individually. Passengers affected should contact Dublin Airport Authority customer services, which can be reached at +353 1 9440440 or via email at customerexperience@dublinairport.com.

Question 8

Can I pay for the M50 Toll at Dublin Airport?

Accepted Answer

The M50 toll fee cannot be paid directly at Dublin Airport facilities. However, you can pay the toll at various retail outlets such as Spar, Wrights Food Fare, and Greencaps.

Question 9

Are there shower facilities or prayer rooms available at Dublin Airport?

Accepted Answer

Yes, shower facilities are available within all airport lounges at Dublin Airport. Additionally, a multi-faith prayer room is provided on the departures level in Terminal 2, located just before the boarding card area.

Question 10

What are the rules for liquids and electronics at security screening?

Accepted Answer

Generally, liquids, gels, and electronics can remain in your carry-on baggage during security screening. However, you will be required to remove any oversized garments, as well as shoes, runners, or boots that are ankle height or higher, and place them in a tray for screening.

Question 11

How can I call daa ie customer service from another country?

Accepted Answer

If you need to call daa ie from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cork Airport General Enquiries
General Enquiries	+353 21 431 3131 Call now
Dublin Airport General Enquiries
General Enquiries	+353 1 944 1111 Call now
Headquarters
Headquarters	+353 1 944 0440 Call now
Reduced Mobility Assistance (Dublin Airport)
Assistance Team (OCS)	+353 1 814 5902 Call now

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