Question 1

How can I contact Cathay Pacific customer service?

Accepted Answer

You can contact Cathay Pacific customer service via phone, email (customercare@cathaypacific.com), live chat on their website, or through their social media platforms like Facebook, X, Instagram, and LinkedIn. They also offer a web form for complaints and suggestions.

Question 2

How can I change or cancel my flight booking?

Accepted Answer

If you booked directly through Cathay Pacific's website, mobile app, or Customer Care, the fastest way to change or cancel your booking is by logging into 'Manage Booking'. If you purchased your ticket through a travel agent, you must contact them directly for changes or cancellations. Rebooking fees and fare differences may apply depending on your ticket type.

Question 3

What is Cathay Pacific's 24-hour free cancellation policy?

Accepted Answer

Cathay members who purchased their ticket directly through Cathay Pacific's website, mobile app, or WeChat Mini Program can cancel their ticket free of charge within 24 hours through 'Manage Booking'. This policy applies if the booking was made at least 8 days (192 hours) before the flight's departure and paid with cash or miles + cash.

Question 4

How long does it take for my refund to be processed?

Accepted Answer

It normally takes up to 7 calendar days for Cathay Pacific to process a refund request. However, in some cases, it may take longer, for example, if your booking includes interline flights or if additional information is needed. Refunds for credit card payments usually take 7 business days, while other forms of payment like cash or bank transfers can take up to 20 calendar days.

Question 5

What is the baggage allowance for Cathay Pacific flights?

Accepted Answer

Baggage allowance varies by cabin class, route, and membership tier. Generally, Economy passengers are allowed one main cabin bag (up to 7kg) and one small personal item. For checked baggage, standard Economy tickets typically allow 2 pieces with a total weight not exceeding 30kg, while Premium Economy allows 35kg, and Business Class allows 45kg. Individual checked bags should not exceed 32kg in weight or 203cm in total dimensions.

Question 6

How can I manage my booking online?

Accepted Answer

You can manage your booking by visiting the 'Manage Booking' section on the Cathay Pacific website. Cathay members can sign in with their account, while non-members can retrieve their booking using their name and booking reference number or e-ticket number. Here you can view your itinerary, make changes, select seats, add baggage, or update passenger details.

Question 7

How do I find my ticket number?

Accepted Answer

Your ticket number is typically found in your booking confirmation email or on the itinerary you received after purchasing your ticket. It can also be located in the 'My Bookings' section of the Cathay Pacific website or app.

Question 8

How can I earn and redeem Asia Miles?

Accepted Answer

You can earn and redeem Asia Miles through the Cathay membership program by flying with Cathay Pacific, oneworld alliance airlines, and over 800 travel and lifestyle partners worldwide. Miles can be redeemed for flights, upgrades, hotels, shopping, dining, and more. You can manage your Asia Miles account and redeem flights on the official website.

Question 9

Can I leave the Hong Kong airport during a layover?

Accepted Answer

Yes, you are generally allowed to leave Hong Kong International Airport during a layover. However, it is recommended to check the specific guidelines related to your ticket and layover duration.

Question 10

How can I call Cathay Pacific Airline customer service from another country?

Accepted Answer

If you need to call Cathay Pacific Airline from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Asia Miles / Loyalty Program Support (UK)
Asia Miles Support	+44 800 208 8921 Call now
Asia Miles / Loyalty Program Support (US)
Asia Miles Support	+1 877 407 0186 Call now
Cathay Holidays Powered by Expedia Bookings (Hong Kong)
Cathay Holidays Support	+852 3077 4963 Call now
Customer Service
Australia	+61 131747 Call now
Baggage Services in Chicago O'Hare International Airport	+1 773 377 2804 Call now
Baggage Services in Dallas Fort Worth International Airport	+1 469 745 4321 Call now
Baggage Services in John F. Kennedy International Airport	+1 917 363 1876 Call now
Baggage Services in Logan International Airport	+1 617 843 9422 Call now
Baggage Services in Los Angeles International Airport	+1 310 417 0244 Call now
Baggage Services in San Francisco International Airport	+1 650 821 2247 Call now
Canada	+1 833 895 3535 Call now
Cathay Holidays Powered by Expedia Bookings	+1 800 230 1859 Call now
Hong Kong	+852 2747 3333 Call now
India	+91 80005 02163 Call now
Malaysia	+60 3 2786 2795 Call now
New Zealand	+64 800 441 289 Call now
South Korea	+82 1644 8003 Call now
Thailand	+66 2 028 0957 Call now
United Arab Emirates	+971 800 049866 Call now
United Kingdom	+44 20 7660 8992 Call now
India (Travel Agency)
Travel Agency Support	+91 80005 02164 Call now
Toll-Free Number
Toll-Free Number	+1 833 933 2244 Call now

Cathay Pacific Airline Customer Service Number, Support Phone & Contact Info

About Cathay Pacific Airline & Customer Service

Cathay Pacific Airline's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)