Question 1

How can I contact Xiamen Airlines customer service from outside China?

Accepted Answer

You can reach Xiamen Airlines customer service through various international hotlines. For example, in the UK, you can call +448000314206 for reservations; in the US, dial +16174836940 for reservations or +18446295557 for 24/7 customer service; in Australia, use the 24/7 customer service hotline +611800995557; in Canada, dial +18557895557 for 24/7 customer service; and in Singapore, call +6563297566.

Question 2

What is Xiamen Airlines' policy for flight cancellations and refunds?

Accepted Answer

Xiamen Airlines offers refunds for cancelled tickets, with specific conditions depending on the fare type and timing of the cancellation. For a full refund, tickets must generally be cancelled within 24 hours of booking. Non-refundable tickets may only receive a tax portion as a refund if cancelled outside the risk-free period. Cancellation fees apply, varying from 5% to 75% of the fare, with premium tickets incurring lower fees. If the airline cancels a flight, passengers with premium tickets may receive a complete refund.

Question 3

What should I do if my baggage is lost, delayed, or damaged?

Accepted Answer

If your checked baggage is lost, delayed, or damaged, you should immediately visit the Baggage Service Desk at the arrival airport to file a Property Irregularity Report (PIR). You can track your baggage status online using the reference number provided. It is recommended to keep your boarding pass and baggage tags. For further inquiries, you can contact Xiamen Airlines' customer service or refer to the 'Baggage Services' section on their official website. For international baggage inquiries in Xiamen, you can call +865925739192.

Question 4

Can I make changes to my ticket, such as name or ID information?

Accepted Answer

Minor corrections to Chinese names (e.g., name repetition, rare character errors) or English names (up to 4 letters spelling correction) and ID information (e.g., valid ID types, ID number, validity period, date of birth, gender, nationality) can be made by contacting Xiamen Airlines Customer Service Center or overseas direct sales offices. Simultaneous corrections to both last and first names are generally not permitted.

Question 5

Does Xiamen Airlines provide compensation for delayed or cancelled flights?

Accepted Answer

Yes, Xiamen Airlines may provide compensation for delayed or cancelled flights under certain conditions, particularly for flights departing from European airports, where EU regulations like EC 261 apply. Passengers may be entitled to compensation if a flight is cancelled less than 14 days before departure or delayed by more than 3 hours, provided the airline is responsible for the disruption.

Question 6

How can I check the status of my Xiamen Airlines flight?

Accepted Answer

You can typically check the status of your Xiamen Airlines flight through their official website or by contacting their customer service hotlines. The airline provides flight status information in accordance with regulations for delayed, early, cancelled, or diverted flights.

Question 7

What is the Egret Miles frequent flyer program?

Accepted Answer

Egret Miles is Xiamen Airlines' frequent flyer program, allowing members to earn and redeem miles by flying with Xiamen Airlines or through co-branded credit cards and partner brands. Miles can be redeemed for free tickets, upgrades, gifts, and high-end activities.

Question 8

How do I manage my booking online?

Accepted Answer

You can generally manage your booking, including making changes or requesting cancellations (if permitted by fare rules), through the 'My Trip' or 'Manage Booking' section on the Xiamen Airlines official website.

Question 9

What are the baggage allowances for Xiamen Airlines flights?

Accepted Answer

Baggage allowances vary by fare type, route, and class of service. Detailed information on specific baggage allowances, including carry-on and checked baggage limits, can typically be found on the Xiamen Airlines official website under the 'Baggage Information' or 'Passenger Service' sections.

Question 10

What are the rules for unaccompanied minors traveling with Xiamen Airlines?

Accepted Answer

While specific rules for unaccompanied minors are not fully detailed in general search results, Xiamen Airlines, like other airlines, has policies for children traveling alone. It is advisable to contact Xiamen Airlines customer service directly to inquire about age restrictions, required documentation, escort services, and any associated fees for unaccompanied minor travel.

Question 11

How can I call Xiamen Airlines customer service from another country?

Accepted Answer

If you need to call Xiamen Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Complaints/ Feedback
Office in Xiamen, China	+86 592 573 9009 Call now
Customer Service
Customer Service	+86 592 573 9888 Call now
Office in Amsterdam, Netherlands	+31 800 0205888 Call now
Emergency/ Hotline
Office in Xiamen, China (Overseas)	+86 592 222 6666 Call now

Xiamen Airlines Customer Service Number, Support Phone & Contact Info

About Xiamen Airlines & Customer Service

Xiamen Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)