Question 1

How can I change or cancel my Porter Airlines flight?

Accepted Answer

You can change or cancel your Porter Airlines flight online through the 'My Bookings' section on their official website. Changes can be made up to 2 hours before the scheduled departure time. Fees may apply depending on your fare class, though some premium fares like PorterReserve (Ultimate) offer more flexibility or refunds. If you change to a more expensive flight, you will need to pay the fare difference. For cancellations, the refund policy varies by fare type; some fares may only offer travel credits.

Question 2

What is Porter Airlines' baggage allowance and fee structure?

Accepted Answer

Porter Airlines' baggage allowance varies by fare type. All passengers are generally allowed one personal item (e.g., purse, laptop bag) at no cost. Standard, Flexible, and PorterReserve fares typically include a standard carry-on bag in addition to a personal item. Basic fares may only include a personal item, with carry-on bags available for an additional fee. Checked baggage usually incurs a fee, which can be cheaper if purchased online. Maximum dimensions for a personal item are typically 43 x 16 x 33 cm (17 x 6 x 13 in) and for a standard article (carry-on) are 40 x 23 x 55 cm (16 x 9 x 22 in), with a maximum weight of 9kg (20 lb) per bag. Checked bags have a maximum size of 158 cm (62 in) total length and a weight limit of 23kg (50 lb), with no single item exceeding 32kg (70 lbs).

Question 3

What should I do if my baggage is delayed or lost?

Accepted Answer

If your baggage is delayed or lost, you should file a delayed baggage report at the airport. You can also contact Porter Airlines' Central Baggage Claim Desk at +18448267163 or email ytz.baggage@flyporter.com for baggage claim inquiries. It is recommended to file a claim with the airline within 21 days of receiving your delayed baggage. A bag is generally considered lost if it is delayed for 21 days or if the airline admits to losing it before then.

Question 4

How can I contact Porter Airlines customer service if I am calling from outside North America?

Accepted Answer

For general flight reservations, you can call Porter Airlines' toll-free number +18886198622. For specific issues like missed flights or flight changes, you can use +18885743092 for US callers or +448081757409 for UK callers. It's advisable to check the official website for the most up-to-date international contact information or country-specific numbers if available.

Question 5

What is Porter Airlines' refund policy for cancelled or significantly delayed flights?

Accepted Answer

If Porter Airlines cancels a flight or significantly delays it, and you choose not to travel or accept alternative arrangements, you are entitled to a refund of the unused portion of your ticket. Refunds for credit card payments are typically processed within 7 business days, and within 20 calendar days for other payment methods. If you cancel a booking within 24 hours of purchase, you are generally entitled to a full refund without penalty. The eligibility for refunds for voluntary cancellations or changes depends on the fare class purchased.

Question 6

How do I request special assistance for my flight?

Accepted Answer

Porter Airlines offers various types of assistance for travelers with reduced mobility or other specific needs. It is strongly recommended to contact their Disability Assistance line at +18555423707 at least 48 hours prior to your departure to arrange any required services, such as a Meet and Assist Service, pre-boarding, or assistance with mobility aids. They can also assist with check-in, airport navigation, boarding, deplaning, and baggage retrieval.

Question 7

Can I make changes to my flight destination?

Accepted Answer

Changing your flight destination is generally treated as a cancellation of the original ticket and a rebooking. While some fare types, like PorterReserve, may allow changes without a change fee, you will still need to pay any fare difference for the new destination. If you cancel, you might receive a travel credit, depending on your fare, which can then be applied to a new booking.

Question 8

What is the policy for lost and found items left on the aircraft or at the airport?

Accepted Answer

If you leave an item on a Porter Airlines flight or at the airport, you should contact their Lost / Found Items department at +14372226104 or email lost.found@flyporter.com. It is helpful to provide your full name, flight confirmation number, flight number, date and time of landing, and a detailed description of the lost item, including a picture if possible. Be aware that response times can vary, and it may take time to retrieve items.

Question 9

Does Porter Airlines offer compensation for flight delays or cancellations?

Accepted Answer

Porter Airlines, as a large Canadian airline, is subject to the Air Passenger Protection Regulations (APPR). If a flight delay or cancellation is within the airline's control and not required for safety, and you are informed 14 days or less before departure and arrive at your final destination 3 hours or more late, you may be entitled to compensation for inconvenience. Additionally, if rebooking no longer meets your travel needs due to a situation within the airline's control, they must refund the unused portion of the ticket or rebook you to your origin if at a connecting airport.

Question 10

How can I call Porter Airlines customer service from another country?

Accepted Answer

If you need to call Porter Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Central Baggage Claim
Central Baggage Claim	+1 844 826 7163 Call now
Claims
Claims	+1 416 619 8584 Call now
Customer Service
Customer Service	+1 202 366 0511 Call now +1 202 366 2220 Call now +1 416 203 8100 Call now +1 416 203 8150 Call now +1 800 669 5575 Call now +1 855 368 4200 Call now +1 866 619 8622 Call now +1 888 222 2592 Call now
For Porter Escapes packages	+1 855 372 1100 Call now
Lost and Found	+1 647 826 7094 Call now
Toll free	+1 855 542 3707 Call now
Lost / Found Items
Lost / Found Items	+1 437 222 6104 Call now
Missed Flights/Flight Changes
For UK callers	+44 808 175 7409 Call now
For US callers	+1 888 574 3092 Call now
Sales/ Reservations
Sales/ Reservations	+1 416 619 8622 Call now
Toll-Free Number
For Porter flight reservations	+1 888 619 8622 Call now

Porter Airlines Customer Service Number, Support Phone & Contact Info

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