Question 1

How can I contact Fiji Airways customer service?

Accepted Answer

Fiji Airways offers 24/7 assistance for flight reservations through their worldwide reservations centers, with specific contact numbers available for different regions on their official website. For general inquiries or specific requests like special assistance, email contact options are also provided.

Question 2

What is Fiji Airways' policy on flight cancellations and refunds?

Accepted Answer

Fiji Airways allows free cancellation within 24 hours of booking if the departure date is at least 7 days away. Refund eligibility varies by fare type; Plus Fare and Business Plus Fare categories are fully refundable, while Comfort Fares and Business Value Fares are partially refundable with an administrative fee. Lite fares are generally non-refundable. Refunds for direct bookings can be initiated online or via a refund form.

Question 3

How do I change my flight booking with Fiji Airways?

Accepted Answer

Changes to bookings made directly with Fiji Airways can often be made through 'Manage Your Booking' online if eligible. If online modification is not possible, their reservations team is available 24/7 for assistance. Lite fares cannot be changed, while Value and Comfort fares can be modified for a fee plus any fare difference. Plus, Biz Value, and Biz Plus fares can be modified without a change fee, though fare differences may still apply.

Question 4

What should I do if my baggage is delayed, damaged, or lost?

Accepted Answer

If your baggage is not available upon arrival, you should report it to the airport Baggage Service desk or a local Fiji Airways representative before leaving the airport. For baggage claims (lost, damaged, or pilferage), customers are required to email baggage.claims@fijiairways.com, including incident details, flight information, and supporting documents.

Question 5

How can I request special assistance for my travel?

Accepted Answer

If you require special assistance, such as wheelchair service or traveling with your own mobility device, you can email accessible@fijiairways.com or call +679 224 9176. It is recommended to inform them of your request at the time of booking or at least 48 hours prior to your departure.

Question 6

What are the contact options for Tabua Club members?

Accepted Answer

Tabua Club members can access priority reservations during weekdays from 8:00 AM to 5:00 PM. After-hours service, from 8:00 PM to 12:00 AM and on weekends, is diverted to the general reservations team. For inquiries, members can also email service@tabuaclub.com.

Question 7

How long does it take for Fiji Airways to process a refund?

Accepted Answer

Online refunds initiated through 'Manage Your Booking' typically take up to 5 working days to process. Refunds related to U.S. Department of Transportation (DOT) regulations may take up to 7 working days.

Question 8

Can I get a refund if my flight is disrupted or cancelled by Fiji Airways?

Accepted Answer

If Fiji Airways makes significant changes to your flight schedule, they will notify you and arrange an alternative flight. If the change is substantial and does not suit your plans, options such as rebooking or requesting a refund may be available. For significant delays lasting 5 hours or more, passengers who choose not to continue traveling may apply for a full refund.

Question 9

Are there service fees for booking through the call center?

Accepted Answer

Yes, Fiji Airways applies service fees for bookings made through its Reservations Call Centre and ticketing offices. To avoid these booking fees, customers are encouraged to book tickets online directly through the Fiji Airways website.

Question 10

How can I call Fiji Airways customer service from another country?

Accepted Answer

If you need to call Fiji Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility Support
Accessibility Coordinator	+679 224 9176 Call now
Reservations Center
Global Support	+679 672 0777 Call now 24/7 FJT
US Toll Free	+1 800 227 4446 Call now 24/7 FJT
Reservations Center (Canada)
Canada	+1 833 580 3604 Call now
Reservations Center (Fiji)
Fiji	+679 672 0888 Call now 24/7 FJT
Fiji (Alternative)	+679 330 4388 Call now 24/7 FJT
Fiji Mobile (Digicel)	+679 776 4444 Call now 24/7 FJT
Fiji Mobile (Vodafone)	+679 910 3599 Call now 24/7 FJT
Reservations Center (Hong Kong)
Hong Kong	+852 2571 8005 Call now
Reservations Center (New Zealand)
New Zealand	0800800178 Call now
Reservations Center (Singapore)
Singapore	8008523666 Call now

Fiji Airways Customer Service Number, Support Phone & Contact Info

About Fiji Airways & Customer Service

Fiji Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)