Question 1

How can I contact Helvetic Airways customer service from abroad?

Accepted Answer

You can reach Helvetic Airways customer service by calling their international number +41 44 270 85 00. This number connects you to their support service and head office in Switzerland.

Question 2

What is the online check-in policy for Helvetic Airways flights?

Accepted Answer

Online check-in for Helvetic Airways flights is generally available from 23 hours up to 3 hours prior to departure. For flights departing from Zurich, online check-in opens 23 hours and closes 4 hours before departure. Please note that online check-in may not be available for all departure airports due to local regulations.

Question 3

What are the carry-on baggage allowances for Helvetic Airways?

Accepted Answer

Economy Class passengers are typically allowed one piece of carry-on baggage weighing up to 8 kg, with maximum dimensions of 55 x 40 x 23 cm. Business Class passengers may bring two pieces of carry-on baggage, each weighing up to 8 kg, subject to the same dimensions.

Question 4

What is the checked baggage allowance and policy for excess baggage?

Accepted Answer

For international flights, the standard checked baggage allowance is 23 kg. If your baggage exceeds this limit, an excess baggage charge of CHF 15 per kg will apply at the check-in counter. Helvetic Airways does not accept any single item of baggage weighing more than 32 kg. You can register an increase in baggage allowance online or by telephone with customer services up to 24 hours prior to departure.

Question 5

How can I reserve a specific seat on my Helvetic Airways flight?

Accepted Answer

You can reserve your preferred seat in advance either online or through the Service Centre up to 24 hours prior to departure. Seat reservations are subject to a charge, typically ranging from CHF 12 to CHF 30, depending on the seat row. Certain seats are reserved for passengers requiring special assistance or for operational/safety reasons.

Question 6

What should I do if my baggage is damaged or lost?

Accepted Answer

Should your baggage be damaged or lost upon arrival, you must notify the Helvetic Airways handling agents immediately at the arrival airport to receive a damage or loss report. For delayed baggage, you must register the loss at the arrival airport within 7 days. Keep all baggage tags and evidence.

Question 7

Does Helvetic Airways offer meals on board?

Accepted Answer

Helvetic Airways, as a regional airline, does not automatically provide complimentary meals on all flights. Meals can be added during the booking process, and snacks and beverages are available for purchase on board. Special meals, such as kosher, vegetarian, vegan, or gluten-free options, can be requested up to 72 hours prior to your flight departure.

Question 8

How do I request special assistance for reduced mobility or other needs?

Accepted Answer

Helvetic Airways strives to make flying accessible for all passengers. If you require special assistance, such as for reduced mobility, you should book your flight well in advance and inform the Service Center about your needs and any mobility aids by calling +41 44 270 85 00. Wheelchairs and assistance are provided upon departure and arrival.

Question 9

Am I entitled to compensation for flight delays or cancellations?

Accepted Answer

If your Helvetic Airways flight departs from a European airport and experiences a delay of over 3 hours or a cancellation with less than 14 days' notice, you may be entitled to compensation of up to €600 per person under EU regulation EC 261, provided the airline is responsible for the disruption.

Question 10

How can I call Helvetic Airways customer service from another country?

Accepted Answer

If you need to call Helvetic Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+41 44 270 85 00 Call now
Jobs/ Career
Jobs/ Career	+41 44 270 85 45 Call now
Lost & Found
Lost & Found	+41 848 555 200 Call now Daily from 09:30 to 18:30
Lost & Found (Alternative)	+41 43 815 07 19 Call now Daily from 09:30 to 18:30

Helvetic Airways Customer Service Number, Support Phone & Contact Info

About Helvetic Airways & Customer Service

Helvetic Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)