Question 1

How can I contact GOL Airlines customer service from outside Brazil?

Accepted Answer

You can contact GOL's customer service for international calls at +55 11 3471-2973. This line offers service in Portuguese 24 hours a day, and in English and Spanish from Monday to Saturday, 8:00 AM to 10:00 PM (Brasília time).

Question 2

What is GOL's policy for flight cancellations and refunds?

Accepted Answer

If you cancel your flight within 24 hours of booking and at least 7 days before departure, you are eligible for a full refund without a cancellation fee. For other cancellations, fees may apply based on the fare rules. Refunds can be requested via the 'My Trips' section on the GOL website or through the GOL Customer Service Center.

Question 3

How can I track my baggage if it's delayed or lost?

Accepted Answer

If your baggage is delayed or lost, you should file a Baggage Irregularity Report at GOL Baggage Services in the arrivals area before leaving the airport. You will receive a reference number to track your baggage. GOL aims to return misplaced baggage within 24 hours. If not found within 7 days for domestic flights or 21 days for international flights, it's considered lost, and compensation will be processed.

Question 4

What are the options for checking in for a GOL flight?

Accepted Answer

GOL offers several check-in options, including online check-in via their website or mobile app, self-check-in kiosks at selected airports, and traditional check-in at GOL counters at the airport.

Question 5

Can I change my GOL flight, and what are the associated fees?

Accepted Answer

Yes, you can change your flight through the 'My Trips' section on the GOL website or by contacting the Sales Center. Change fees may apply depending on the fare rules of your original ticket. It is advisable to arrange changes before your flight date to avoid potential restrictions or higher fees.

Question 6

How do I request special assistance for my flight (e.g., for passengers with disabilities)?

Accepted Answer

You should contact GOL's Customer Service Center to request special assistance, such as wheelchair assistance or support for passengers with reduced mobility, in advance of your travel. GOL also provides accessibility resources on its website to assist people with visual and motor impairments.

Question 7

What payment methods does GOL accept for ticket purchases?

Accepted Answer

GOL accepts various payment methods online, including PIX, FGTS, PayPal, digital wallets, Smiles Credit Card, GOL Business Card, and all major credit cards. If purchasing at GOL stores or airports, you can also pay in cash (local currency).

Question 8

How can I get information about the Smiles loyalty program?

Accepted Answer

Information about accruing and redeeming miles, as well as category upgrades for the Smiles loyalty program, can be found on the GOL website. For specific inquiries, cancellations, or changes related to flights booked with miles, you can contact the Smiles Customer Service Center.

Question 9

What are the rules for carry-on and checked baggage on GOL flights?

Accepted Answer

For carry-on baggage, passengers are generally allowed one bag or backpack up to 10 kg (for tickets issued before October 13, 2025) or up to 12 kg (for tickets issued from October 14, 2025, except Basic fare tickets), plus a small personal item. Checked baggage rules and fees vary by fare and route, and detailed information is available on the GOL website.

Question 10

Does GOL offer services for cargo transportation?

Accepted Answer

Yes, GOL provides cargo transportation and logistics services through its subsidiary, GOLLOG. They offer services to over 2,400 cities throughout Brazil and have a dedicated sales center for quotations, purchases, and tracking cargo.

Question 11

How can I call Gol Airlines customer service from another country?

Accepted Answer

If you need to call Gol Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
People with Hearing Impairment	+1 800 709 0466 Call now
Cargo Services (GOLLOG)
Sales Center	+55 300 146 5564 Call now Monday to Friday, 8 AM to 8 PM (excluding holidays)
Customer Service
Customer Service	+55 800 704 0465 Call now
Other countries	+55 11 5504 4410 Call now
Emergency/ Hotline
Ethics Channel	+55 800 800 1101 Call now
International Customer Service
Other countries (general inquiries)	+55 11 3471 2973 Call now Portuguese: 24 hours; English and Spanish: Monday to Saturday, 8:00 AM to 10:00 PM (Brasília time)
Media
Media	+55 11 3330 3835 Call now +55 11 3330 3842 Call now
Sales / Customer Service
Argentina	+54 810 266 6765 Call now Monday to Saturday from 08:00 to 22:00 (Brasília time)
Bolivia	+591 800 12 2201 Call now Monday to Saturday from 08:00 to 22:00 (Brasília time)
Colombia	+57 1 800 5190202 Call now Monday to Saturday from 08:00 to 22:00 (Brasília time)
Costa Rica	+506 800 012 2238 Call now Monday to Saturday from 08:00 to 22:00 (Brasília time)
Dominican Republic / Uruguay	+1 888 751 9004 Call now Monday to Saturday from 08:00 to 22:00 (Brasília time)
Paraguay	+595 9800110576 Call now Monday to Saturday from 08:00 to 22:00 (Brasília time)
United Kingdom (Reservations)	+32 2 717 86 61 Call now Monday to Saturday from 08:00 to 22:00 (Brasília time)
Sales/ Reservations
Sales/ Reservations	+55 300 115 2121 Call now
Smiles Loyalty Program
Diamond Clients (WhatsApp)	+55 11 99182 4233 Call now 24-hour WhatsApp support
Toll-Free Number
USA / Canada	+1 855 862 9190 Call now

Gol Airlines Customer Service Number, Support Phone & Contact Info

About Gol Airlines & Customer Service

Gol Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)