Question 1

How do I report a lost item at Billund Airport?

Accepted Answer

You can report a lost item by completing a claim form online or by contacting the Lost and Found office via email at lostandfound@bll.dk.

Question 2

What are the opening hours for the Lost and Found office?

Accepted Answer

The Lost and Found office is open every day from 10:00 to 14:00.

Question 3

How long are lost items kept at Billund Airport?

Accepted Answer

Registered items are kept for 4 weeks. Passports, documents, electronics, jewelry, and other valuables are stored for 48 hours before being handed over to Billund Airport Police.

Question 4

What should I do if my luggage is lost or damaged?

Accepted Answer

If your luggage did not arrive or was damaged, you should contact the luggage service at the airport to file a report. For general questions regarding luggage, you can send an email to ankomst@bll.dk.

Question 5

Can I book parking at Billund Airport over the phone?

Accepted Answer

No, parking cannot be booked over the phone; all parking reservations must be made through the airport's website.

Question 6

How late can I book parking at Billund Airport?

Accepted Answer

Parking must be booked at least 6 hours before your expected arrival time at the airport.

Question 7

Can I change or cancel my parking booking?

Accepted Answer

Standard and Premium parking bookings can be changed up to 4 hours before the stated arrival time, subject to availability. Budget bookings cannot be changed, but the license plate number can be updated up to 4 hours before arrival. Budget bookings are non-refundable, while Standard bookings can be cancelled for a fee of DKK 95, and Premium bookings offer a full refund, both no later than 4 hours before arrival.

Question 8

What happens if my return flight is delayed and I exceed my parking booking time?

Accepted Answer

If your flight is delayed and you exceed the end time of your parking booking, you will be charged for the additional day(s) at the current drive-in rate.

Question 9

How can I get a VAT refund at Billund Airport?

Accepted Answer

Travelers with a permanent address outside the EU who have purchased goods in Denmark may be eligible for a VAT refund. You need fully completed Tax Free forms stamped by Customs or a Planet Partner at Billund Airport. For purchases over 25,000 DKK, it is advised to visit the Customs desk before security.

Question 10

How can I call Billund Airport customer service from another country?

Accepted Answer

If you need to call Billund Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Arrival Service	+45 76 50 52 34 Call now
Billund Handling, Passenger	+45 75 33 84 10 Call now
Briefing	+45 76 50 50 70 Call now
Cargo Center Billund	+45 75 35 34 75 Call now +45 76 50 51 51 Call now
Finances	+45 76 50 50 76 Call now
Port Authority/AIS/Briefing	+45 75 35 39 74 Call now
General Info
General Info	+45 76 50 50 50 Call now
Media
Press Inquiries	+45 30 16 58 77 Call now

Billund Airport Customer Service Number, Support Phone & Contact Info

About Billund Airport & Customer Service

Billund Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)