Question 1

How can I request a quote for my cargo shipment?

Accepted Answer

You can request a quote online through the dedicated quotes section on the LATAM Cargo website. Alternatively, you may communicate directly with your local sales office to obtain a quote.

Question 2

How do I make a reservation (booking) for my cargo?

Accepted Answer

Cargo reservations can be made through the Booking section within LATAM Cargo's e-Services platform or by using the e-Booking tool if you have an Online Services account. You can also contact the sales team corresponding to the origin of your shipment for assistance with bookings.

Question 3

How can I track the status of my cargo shipment?

Accepted Answer

To check the status of your cargo, you can use the e-Tracking tool available on the main page of the LATAM Cargo website. This tool is also accessible through the e-Services section.

Question 4

What information is required to request a cargo pickup?

Accepted Answer

When requesting a cargo pickup, you will typically need to provide the Individual/Corporate Taxpayer ID (CPF/CNPJ), the complete addresses of both the sender and the recipient, and detailed information about the cargo, including its weight, dimensions in centimeters, and invoice value.

Question 5

What should I do if I have an issue with my shipment or questions about its status?

Accepted Answer

For any issues with your shipment or questions regarding its current status, you should contact the LATAM Cargo Customer Care team. Contact information, usually categorized by country of origin, is available on the official LATAM Cargo website.

Question 6

How do I report shortages, damages, or loss of cargo condition?

Accepted Answer

To report shortages, damages, or loss of cargo condition, you must submit a written claim. This can be done by completing the designated form on the LATAM Cargo website. Specific documentation is required for both international and domestic claims.

Question 7

Can LATAM Cargo ship to destinations where LATAM does not directly operate?

Accepted Answer

Yes, LATAM Cargo maintains several interline agreements that enable them to deliver shipments to destinations not directly served by their own operations. For further details on such services, you can contact your local sales offices.

Question 8

How can I get assistance with technical issues related to Online Services (e.g., e-Tracking, e-Booking)?

Accepted Answer

For technical issues or problems accessing LATAM Cargo's Online Services, such as e-Tracking or e-Booking, you can contact the support team via email at croamissupport@latam.com.

Question 9

What are the contact options for pet transportation inquiries?

Accepted Answer

For general questions regarding pet transportation, including information on kennel types, treatments, and specific requirements, you can send an email to pawssupport@latam.com. For urgent situations concerning pet shipments, please contact petsemergency@latam.com.

Question 10

How can I call LATAM Cargo Chile customer service from another country?

Accepted Answer

If you need to call LATAM Cargo Chile from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Care
Main Support	+56 600 300 5000 Call now Mon-Fri 8:30am-6pm, Sat 8:30am-3pm CLT

LATAM Cargo Chile Customer Service Phone Number & Contact Information

How to Contact LATAM Cargo Chile

LATAM Cargo Chile Customer Service Phone Numbers

LATAM Cargo Chile Customer Service FAQ