Question 1

How can I contact Turkish Airlines customer service from abroad?

Accepted Answer

Turkish Airlines provides customer service through various international call centers. You can find the specific phone number for your country or region on their official website. For general inquiries, you can also use their global customer service numbers or their smart travel assistant via WhatsApp.

Question 2

What is the policy for online check-in with Turkish Airlines?

Accepted Answer

Online check-in for Turkish Airlines flights is available from 24 hours up to 90 minutes before your scheduled departure. You can complete this process via the Turkish Airlines website or mobile application by entering your reservation code (PNR) and surname. Online check-in allows you to select your seat and obtain a mobile or printed boarding pass, potentially letting you proceed directly to the boarding gate if you only have cabin baggage.

Question 3

What is Turkish Airlines' baggage allowance for checked luggage?

Accepted Answer

Turkish Airlines' checked baggage allowance varies based on the flight type (domestic or international), fare class (EcoFly, Extra Fly, PrimeFly, Business Class), and whether a weight or piece concept applies. For international flights under the weight concept, allowances can range from 30 kg in Economy to 40 kg in Business Class. For international flights under the piece concept (e.g., US/Canada routes), Economy passengers may check 1-2 bags at 23 kg each, while Business Class passengers may check 2 bags at 32 kg each. Checked bags generally must not exceed 158 cm (62 inches) in total dimensions.

Question 4

What are the carry-on baggage rules for Turkish Airlines?

Accepted Answer

Economy class passengers are typically allowed one carry-on bag weighing up to 8 kg (17 lbs) with dimensions not exceeding 55 x 40 x 23 cm (21 x 15 x 9 inches), plus one personal item (e.g., laptop bag, handbag) up to 4 kg (9 lbs) and 40 x 30 x 15 cm (16 x 12 x 6 inches). Business Class passengers can bring two carry-on bags, each up to 8 kg, and one personal item.

Question 5

How can I request a refund for a Turkish Airlines ticket?

Accepted Answer

For tickets purchased through the Turkish Airlines website or mobile app, you may be eligible for a full refund if the request is submitted within 24 hours of purchase and at least 7 days before your first flight. Refund requests for eligible tickets can often be processed through online channels. If you encounter problems, you can contact Turkish Airlines' 24/7 Call Center. Specific fare rules apply to cancellations and refunds, and ticketing service fees are generally non-refundable.

Question 6

What is Turkish Airlines' policy on flight changes and cancellations?

Accepted Answer

Flight change and cancellation rules depend on the fare conditions of your ticket. After booking via the website or mobile application, online changes may not be possible, and changes made through other channels might not refund the reservation fee. In cases of flight disruptions or cancellations by the airline, passengers may be able to change to another flight under specific rules or request a refund. It is recommended to add your contact information to your booking to receive notifications about flight disruptions.

Question 7

How do I request special assistance for my flight with Turkish Airlines?

Accepted Answer

Turkish Airlines offers special assistance for passengers with disabilities, medical conditions, or mobility issues, including wheelchair assistance. It is recommended to contact Turkish Airlines customer service at least 48 hours before departure to inform them of your specific needs when booking or in advance of travel. Passengers requiring special services may benefit from in-person check-in methods rather than online check-in.

Question 8

Can I change my seat after online check-in?

Accepted Answer

During online check-in, you can typically choose your preferred seat if it's included in your flight class. However, purchased standard seats can generally be replaced only once within 6 hours to 90 minutes before the flight. Emergency exit, extra legroom, and bassinet seats are usually not interchangeable. Paid or free seat selection is not available after the boarding pass has been printed. Miles&Smiles Elite/Elite Plus members and passengers on the same reservation code on Turkish Airlines flights have the right to choose a standard seat.

Question 9

What should I do if my baggage is lost or damaged?

Accepted Answer

While the search results did not provide a specific phone number for lost or damaged baggage, Turkish Airlines' customer service handles baggage services. You should contact their customer service line to report lost or damaged baggage. It's important to note that if your baggage exceeds the allocated limit, you should account for the time it takes to pay extra baggage fees at the airport.

Question 10

How can I call Turkish Airlines customer service from another country?

Accepted Answer

If you need to call Turkish Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Algeria	+213 98 320 01 06 Call now
Argentina	+54 11 5984 2758 Call now
Australia	+61 1800 750 849 Call now
Austria	+43 810 222849 Call now
Brazil	+55 11 3878 8199 Call now
China	+86 10 5697 1330 Call now
Colombia	+57 14864885 Call now
Customer Service	+90 850 333 0849 Call now
Denmark	+45 33 14 40 55 Call now
Estonia, Hungary, Kuwait, Singapore	+90 212 444 08 49 Call now
Finland	+358 9 81710849 Call now
France	+33 825 80 09 02 Call now
Germany	+49 69 86799849 Call now
Greece	+30 21 1990 2313 Call now
Hong Kong	+852 3071 1256 Call now
India	+91 08000501565 Call now
Iran	+98 21 23546 Call now
Ireland	+353 1 525 1849 Call now
Israel	+972 1 809 453 174 Call now
Italy	+39 800 599 111 Call now
Japan	+81 3 6837 2337 Call now
Lebanon	+961 1 200 471 Call now
Malaysia	+60 3 2053 1899 Call now
Mexico	+52 55 1036 1234 Call now
Netherlands	+31 20 405 9636 Call now
Norway	+47 800 40 849 Call now
Saudi Arabia	+966 800 811 0478 Call now
South Africa	+27 860 666 828 Call now
Spain	+34 913 75 41 89 Call now
Sweden	+46 8 519 998 49 Call now
Switzerland	+41 848 444 849 Call now
Tunisia	+216 31 300 362 Call now
Turkey	+90 4440849 Call now
UAE	+971 2 626 7771 Call now +971 800 035704343 Call now
UK	+44 20 3991 1993 Call now +44 844 800 6666 Call now
Headquarters
Headquarters	+90 212 463 63 63 Call now
Media
Press Inquiries	+90 212 463 64 44 Call now
Toll-Free Number
US/Canada	+1 800 874 8875 Call now

Turkish Airlines Customer Service Number, Support Phone & Contact Info

About Turkish Airlines & Customer Service

Turkish Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)