Question 1

How can I contact Sansa Airlines customer service from abroad?

Accepted Answer

You can contact Sansa Airlines customer service by calling their toll-free number +1-877-767-2672 or +1-800-491-0297. For direct calls to Costa Rica, you can use +506-2290-4100 or +506-2290-4400. These numbers are available for reservations and general inquiries.

Question 2

What is Sansa Airlines' policy on ticket changes and cancellations?

Accepted Answer

Tickets are generally non-transferable, non-endorsable, and name changes are not permitted. For cancellations, if made at least 72 hours prior to the scheduled flight, you may qualify for a credit valid for 6 months or a refund, depending on the ticket type and issuing agent. Changes made within 24 hours of purchase are typically without penalty, but after this period, penalties apply. Changes or cancellations within 72 hours of the flight are generally not allowed or eligible for changes.

Question 3

What is the baggage allowance for Sansa Airlines flights?

Accepted Answer

For carry-on baggage, you are allowed one personal item with maximum dimensions of 30x50x20 cm and a maximum weight of 10 lbs (4.5 kg). If your carry-on exceeds 10 lbs but is up to 15 lbs, an additional fee will be charged, and anything over 15 lbs will be checked. Checked baggage has maximum dimensions of 76x46x34 cm. The standard allowance for checked luggage is 30 pounds per person, with excess luggage charged at USD $1.50 per pound and subject to space availability.

Question 4

What identification documents are required for travel with Sansa Airlines?

Accepted Answer

Costa Rican citizens and residents must present a valid and legible identification such as an identity card, minor's card, or a legal document issued by the government. Foreign passengers are required to present a valid passport. Driver's licenses are generally not accepted as identification, especially for flights from Liberia.

Question 5

What happens if my Sansa Airlines flight is canceled or delayed?

Accepted Answer

If Sansa Airlines cancels your flight due to operational reasons, you may receive a refund, a change of date or time, or a credit valid for 6 months. If a flight is affected by weather conditions or sunset, typically only a change of date, time, or a 6-month credit is offered, and no refunds are provided. For operational adjustments of less than 4 hours, a change of date, time, route, or credit is applied, but not refunds. For adjustments of 4 hours or more, a refund may be eligible.

Question 6

How and when should I check in for my Sansa Airlines flight?

Accepted Answer

Passengers must check in at the airport counter. For domestic flights, it is recommended to arrive at least 90 minutes before departure, and for international flights, at least 120 minutes before departure. You must be at the check-in counter no less than 60 minutes before departure for domestic flights and 120 minutes for international flights; otherwise, your reservation may be canceled as a no-show. Boarding typically involves walking directly onto the runway and climbing a ladder into the aircraft.

Question 7

Does Sansa Airlines allow the transport of hazardous materials?

Accepted Answer

No, Sansa Airlines prohibits the transport of hazardous materials. This includes, but is not limited to, aerosols, flammable materials, explosives, toxic or corrosive substances, and sharp objects.

Question 8

What is Sansa Airlines' policy on valuables in checked baggage?

Accepted Answer

Sansa Airlines is not responsible for damage or loss of unpacked or poorly packed valuables in checked baggage. Valuables include items such as cash, camera equipment, jewelry, medication, eyeglasses, securities, legal documents, antiques, computers, and other electronic items. It is recommended to keep such items in your carry-on.

Question 9

Can I travel with a service animal or request assistance for disabilities?

Accepted Answer

Yes, guide dogs or psychiatric service animals (dogs and cats only) may travel in the passenger cabin at no cost, with a maximum weight of 40 kg, provided they wear their harness and leash and you present a certifying card. Customers can inform Sansa Airlines of any disability-related travel needs when making a reservation by phone or by calling +506-2290-4100 before traveling. There is no charge for transporting mobility devices as checked baggage.

Question 10

How can I call Sansa Airlines customer service from another country?

Accepted Answer

If you need to call Sansa Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+506 2290 4100 Call now
Reservations
Reservations	+506 2290 4400 Call now
Toll Free	+1 800 491 0297 Call now
Toll-Free Number
Toll Free	+1 877 767 2672 Call now

Sansa Airlines Customer Service Number, Support Phone & Contact Info

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