Question 1

How can I contact Zurich Airport's customer service?

Accepted Answer

You can reach the Customer Contact Center by phone at +41 43 816 22 11. This service is available daily from 06:00 to 23:00 for general inquiries and flight-related information.

Question 2

What should I do if I lose an item at Zurich Airport or on an aircraft?

Accepted Answer

If you lost an item within Zurich Airport premises, you should contact the airport's Lost & Found office directly. For items left on an aircraft or for delayed/damaged baggage, it is essential to contact your specific airline directly. For lost baggage and property handled by dnata, you can call +41 43 815 85 59.

Question 3

How can I get assistance if I have reduced mobility?

Accepted Answer

Passengers requiring assistance due to reduced mobility should notify their airline or travel agent at least 48 hours before their scheduled departure. Upon arrival at the airport, designated pick-up points are available at Check-in areas, where attendants will provide necessary assistance throughout the airport processes.

Question 4

Can I store my luggage at Zurich Airport?

Accepted Answer

Yes, Zurich Airport provides baggage storage services. A staffed left baggage office is located at Check-in 2, next to Check-in Row 4, and operates daily from 06:00 to 22:30. Additionally, unstaffed lockers are available 24/7 at Check-in 3 in Airport Shopping.

Question 5

How do I change or cancel a parking booking at Zurich Airport?

Accepted Answer

You can modify or cancel your parking booking online. This can typically be done via the 'Manage booking' link provided in your booking confirmation email or directly on the airportparking.ch homepage. Cancellations are free of charge if made up to 24 hours before the agreed parking start time.

Question 6

What is the refund policy for ZRH Comfort bookings?

Accepted Answer

ZRH Comfort bookings can be cancelled free of charge up to 24 hours before departure. You can manage your booking and initiate a cancellation through the 'Manage booking' option in your booking confirmation or within your profile if you have an account. Refunds are typically processed to your chosen payment method within a few working days.

Question 7

How can I provide feedback or make a complaint about Zurich Airport services?

Accepted Answer

You are encouraged to submit any praise, criticism, or other suggestions regarding Zurich Airport services through the dedicated feedback form available on the official Flughafen Zürich website.

Question 8

Is there a VIP service available at Zurich Airport?

Accepted Answer

Yes, Zurich Airport offers a VIP Service for an exclusive and personal experience. You can contact the VIP Hotline directly at +41 (0)43 816 21 42. The VIP Hotline operates daily from 06:00 to 22:00.

Question 9

How can I claim a tax refund at Zurich Airport?

Accepted Answer

Information on how to reclaim Value Added Tax (VAT) and shop tax-free at Zurich Airport is available under the 'Tax refund' section of the airport's services. Companies like Global Blue and Travelex provide tax refund services at various locations within the airport.

Question 10

How can I call Flughafen Zuerich customer service from another country?

Accepted Answer

If you need to call Flughafen Zuerich from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+41 43 816 22 11 Call now +41 900 300 313 Call now
Direct line	+41 43 818 97 40 Call now

Flughafen Zuerich Customer Service Number, Support Phone & Contact Info

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