Question 1

How can I contact Lost & Found at Punta Cana International Airport?

Accepted Answer

To claim an item recovered at the airport, you can contact Security Management (CAE) at +18099592376 or email customerservice@puntacana.com. For items handled by Customs, the number is +18099590074. You may also need to provide details like your full name, airline, flight number, travel date, and a detailed description of the lost item.

Question 2

Is there Wi-Fi available at Punta Cana International Airport?

Accepted Answer

Yes, Punta Cana International Airport offers free Wi-Fi in all terminals to help passengers stay connected.

Question 3

What are the requirements for entering and leaving the Dominican Republic through PUJ Airport?

Accepted Answer

A valid passport with at least two blank pages is required. The Dominican government tax (tourist card) is typically included in your airfare. Additionally, an E-Ticket is mandatory for both entry and exit; this official electronic form generates a QR code that must be presented at immigration. It is recommended to complete it before your flight.

Question 4

How can I request wheelchair assistance at the airport?

Accepted Answer

Punta Cana International Airport is equipped to assist travelers with disabilities, offering dedicated queues, access ramps, and priority check-in. To request wheelchair service, you should contact your airline directly in advance.

Question 5

What are the parking options and rates at Punta Cana International Airport?

Accepted Answer

The airport offers both short-term and long-term parking options located close to the terminals, with 24/7 security. Rates are available per hour or per day, and payment can be made at kiosks inside the terminal. For example, the first 30 minutes may cost $50 DOP, and a full day around $750 DOP.

Question 6

How do I inquire about specific flight information (arrivals or departures)?

Accepted Answer

For direct consultation regarding flight arrivals or departures, you can contact the airport at +18099591120.

Question 7

What should I do if I need a refund for items purchased at duty-free stores?

Accepted Answer

To claim a refund for duty-free items, you must send a photo of the invoice/receipt, the airline you traveled with, your name, passport number, and the reason for the refund to customerservice@puntacana.com.

Question 8

What are the transportation options available from Punta Cana International Airport?

Accepted Answer

Upon exiting the terminal, you will find official taxis with fixed rates to various areas. Major car rental companies also have counters in the arrivals area. Some hotels and excursion providers offer pre-arranged shuttle services.

Question 9

How many terminals does Punta Cana International Airport have and what services do they offer?

Accepted Answer

Punta Cana International Airport has two main international passenger terminals, Terminal A and Terminal B, both offering modern services. These include ATMs, currency exchange, restaurants, duty-free stores, and VIP lounges. Terminal B is notably known for its VIP Lounge with a swimming pool. The airport also has FBO, National, and VIP terminals for private and executive aviation.

Question 10

How can I pay a penalty for exceeding the allowed stay in the Dominican Republic?

Accepted Answer

If you exceed the allowed stay of 30 days in the country, you can make the payment for the penalty/fine at the designated counter during the departure immigration process. For detailed rates, you can visit the General Directorate of Migration webpage or call +18092213412.

Question 11

How can I call Punta Cana International Airport customer service from another country?

Accepted Answer

If you need to call Punta Cana International Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+1 809 959 2376 Call now
Customs
Customs Inquiries	+1 809 959 0074 Call now
Flight Information
Arrivals & Departures	+1 809 959 1120 Call now
General Airport Services
Duty-Free, Food Court, VIP Lounge Inquiries	+1 809 959 2377 Call now
General Inquiries (Additional Line)	+1 809 959 2379 Call now
Transportation & Private Planes Inquiries	+1 809 959 2378 Call now
Media
Advertising Inquiries	+1 809 959 2714 Call now
Toll-Free Number
Toll-Free Number	+1 888 442 2262 Call now

Punta Cana International Airport Customer Service Phone Number & Contact Information

How to Contact Punta Cana International Airport

Punta Cana International Airport Customer Service Phone Numbers

Punta Cana International Airport Customer Service FAQ