Question 1

How can I book a flight with Himalaya Airlines?

Accepted Answer

You can book tickets online through the official Himalaya Airlines website (www.himalaya-airlines.com). Alternatively, you can contact any Himalaya Airlines office directly or visit a nearest authorized travel agency.

Question 2

What is Himalaya Airlines' online check-in policy?

Accepted Answer

Himalaya Airlines offers online check-in, which is available from 24 hours up to 90 minutes before your scheduled flight departure. After completing the online check-in process, you can print your boarding pass or receive a digital boarding pass via the app or email.

Question 3

What is the baggage allowance for Himalaya Airlines flights?

Accepted Answer

Baggage allowance varies based on factors such as the route, ticket class, guest type (adult/child/infant), and booking time. Passengers are permitted one piece of cabin baggage not exceeding 7 kg. For checked baggage, allowances typically range from 30 kg to 40 kg. It is recommended to refer to your specific ticket or booking details for the exact applicable free baggage allowance.

Question 4

How do I report lost or damaged baggage?

Accepted Answer

If your baggage is lost or damaged, you should immediately contact Himalaya Airlines staff upon arrival at the airport. You will be required to fill out a Property Irregularity Report (PIR) form. Please note that valuable goods cannot be claimed as Himalaya Airlines does not accept valuable goods in checked baggage.

Question 5

What is Himalaya Airlines' policy for flight changes and cancellations?

Accepted Answer

Flight changes and cancellations are subject to the fare type purchased and may incur fees. If your ticket was issued directly from the Himalaya Airlines website, you can initiate changes via their online reservation portal. For tickets booked through a travel agent, you must contact your booking agent or the nearest Himalaya Airlines sales office. A full refund is generally possible if a flight is canceled within 24 hours of booking, provided the departure is at least 7 days later.

Question 6

How can I request a refund for my ticket?

Accepted Answer

Refund eligibility depends on the specific fare conditions of your ticket. Refundable tickets allow for a monetary refund upon cancellation, while non-refundable fares may only offer travel credits for future use. Fees for modifications or cancellations are applied based on the timing relative to the scheduled departure. In cases of airline-initiated cancellations or significant flight delays, full refunds are typically provided. Procedures usually require contacting Himalaya Airlines' customer service or the issuing travel agent.

Question 7

How can I contact Himalaya Airlines customer service from outside Nepal?

Accepted Answer

For general inquiries, you can use the main Head Office phone number, +97714004000, by dialing the international code for Nepal. Additionally, Himalaya Airlines has General Sales Agent (GSA) offices in various countries, such as Dhaka, Bangladesh (+8809617600900), and Kuala Lumpur, Malaysia (+60320221668), which can provide local customer support.

Question 8

Does Himalaya Airlines offer special assistance for passengers?

Accepted Answer

Yes, Himalaya Airlines provides special assistance for passengers with specific needs. This includes services like wheelchairs and airport assistance during check-in, provided by ground staff. Passengers requiring special care, such as expectant mothers or those traveling with unaccompanied children, are advised to review the airline's specific policies prior to travel.

Question 9

How can I call Himalaya Airlines customer service from another country?

Accepted Answer

If you need to call Himalaya Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Airport Office Kathmandu
Alternative	+977 1 4464046 Call now
Main	+977 1 4113242 Call now
Dhaka GSA Office (Bangladesh)
Main	+880 9617 600900 Call now Sunday – Thursday: 9:00 AM – 5:00 PM
Head Office
Alternative Main	+977 1 4004090 Call now 24 Hours
Fax	+977 1 4004098 Call now 24 Hours
Main	+977 1 4004000 Call now 24 Hours
Kuala Lumpur GSA Office (Malaysia)
Main	+60 3 2022 1668 Call now
Sales Office
Direct	+977 1 4004114 Call now Sun–Fri 09:00–17:30 NPT, Sat 10:00–14:00 NPT +977 1 4423032 Call now Sun–Fri 09:00–17:30 NPT, Sat 10:00–14:00 NPT
Hunting Line	+977 1 4004000 Call now Ext 210

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