Question 1

How can I contact EasyJet customer service?

Accepted Answer

You can contact EasyJet customer service via phone, live chat, or an online contact form. The official website's Help Centre provides access to these options. For general inquiries, a primary customer service phone number is available.

Question 2

What is EasyJet's policy on cancelling a flight?

Accepted Answer

If you cancel your booking within 24 hours of making it, you are eligible for a full refund, minus a cancellation fee. After 24 hours, EasyJet flights are generally non-refundable. However, you may still be able to change your flight or the name on the ticket, subject to fees. In cases of serious illness or bereavement, you should contact their customer service team.

Question 3

Can I get a refund if EasyJet cancels my flight?

Accepted Answer

Yes, if EasyJet cancels your flight, you are entitled to a full refund. You will typically receive an email with options, including the refund process, which often involves logging into the 'Manage Bookings' section to submit a refund request. You can also choose to transfer to another available EasyJet flight for free.

Question 4

How can I change my EasyJet flight or name on a booking?

Accepted Answer

You can change your flight times, dates, and destinations up to two hours before departure, even if you've already checked in. It is generally cheapest and easiest to do this online via the 'Manage Bookings' section or the mobile app. Changes are subject to a flight change fee plus any fare difference. You can also change a passenger's name on a booking for a name change fee.

Question 5

What is the cabin baggage allowance on EasyJet flights?

Accepted Answer

All passengers are allowed one small cabin bag per person for free, which must fit under the seat in front of you. Its maximum size is 45 x 36 x 20 cm (including handles and wheels), and it can weigh up to 15kg, provided you can lift and carry it yourself. If you wish to bring a larger cabin bag (max. 56 x 45 x 25 cm), you typically need to book it as an extra, or it may be included with certain seat selections or EasyJet Plus membership.

Question 6

What is the hold luggage allowance and how can I add it to my booking?

Accepted Answer

EasyJet allows you to purchase up to three hold bags per person. A standard hold bag has a weight allowance of 23 kg, which can be increased in 3 kg increments up to a maximum of 32 kg per bag. Each bag must measure less than 275 cm in total (length + width + height). You can add hold luggage to your existing flight by managing your booking online or through the EasyJet app. It is recommended to pre-book online to avoid higher fees at the airport.

Question 7

How do I claim a refund for government taxes if I don't fly?

Accepted Answer

While flight costs are generally non-refundable if you cancel after 24 hours or do not take your flight, you are entitled to a refund of some government taxes. To claim these back, you should contact EasyJet's Customer Services team.

Question 8

What should I do if my flight is delayed or cancelled by EasyJet?

Accepted Answer

If your flight is delayed by at least 3 hours or cancelled with less than 14 days' notice due to reasons attributable to the airline, you may be entitled to a refund, a new flight, and/or compensation under Regulation UK261. EasyJet will typically contact you directly with your options. You should gather necessary documents like your ticket, proof of disruption, and receipts for any incurred expenses.

Question 9

Can I add an additional passenger to an existing booking?

Accepted Answer

No, you cannot add an additional passenger to an existing booking. If you wish to include another passenger, you will need to make a separate booking for them.

Question 10

How can I call Easyjet customer service from another country?

Accepted Answer

If you need to call Easyjet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
easyJet Holidays	+44 330 551 5165 Call now Mon-Fri 8am-8pm ET (based on a sample set of calls, may vary)
easyJet Plus	+44 330 551 5146 Call now Mon-Fri 8am-8pm ET (based on a sample set of calls, may vary)
Flight Club	+44 330 551 5155 Call now Mon-Fri 8am-8pm ET (based on a sample set of calls, may vary)
Special Assistance	+44 800 260 6686 Call now Mon-Fri 8am-8pm ET (based on a sample set of calls, may vary)
Special Assistance (Rest of World)	+44 330 551 5167 Call now Mon-Fri 8am-8pm ET (based on a sample set of calls, may vary)
Direct line	+44 330 365 5000 Call now Mon-Fri 8am-8pm ET (based on a sample set of calls, may vary) +44 330 551 5151 Call now Mon-Fri 8am-8pm ET (based on a sample set of calls, may vary)
Media
Outside of Office Hours Only	+44 1582 525252 Call now
Sales/ Reservations
Group Booking	+44 330 551 5144 Call now

Easyjet Customer Service Number, Support Phone & Contact Info

About Easyjet & Customer Service

Easyjet's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)