Question 1

How can I contact TUI fly Belgium customer service?

Accepted Answer

You can contact TUI fly Belgium customer service by phone at +3227178661. Their call center is available Monday to Friday from 09:00 to 20:00 CET, Saturday from 09:00 to 18:30 CET, and Sunday from 10:00 to 18:30 CET. Additionally, you can reach them via Facebook Messenger, through the contact forms on their official website, or by managing your booking via your myTUI account or the TUI fly app.

Question 2

What is the baggage allowance for TUI fly Belgium flights?

Accepted Answer

For hand baggage, each passenger (aged two and over) can bring one personal item (max 40x30x20 cm, fits under the seat) and one piece of carry-on luggage (max 55x40x20 cm, max 10 kg, fits in overhead compartment). Babies under two years old are not entitled to hand baggage. For checked baggage, the allowance varies by fare type and destination, typically ranging from 15-20 kg, with some flexible fares allowing up to 25 kg. A single piece of checked baggage cannot exceed 32 kg. Additional baggage can be purchased online or at the airport.

Question 3

How do I check in for my TUI fly Belgium flight?

Accepted Answer

TUI fly Belgium offers online check-in services, which are typically available from 24 hours up to 6 hours before your flight's scheduled departure for most flights. You can also check in at the airport counters, which generally open 2 hours before departure for short-haul flights and 3 hours before long-haul flights. Online check-in is recommended to minimize waiting times at the airport.

Question 4

What is TUI fly Belgium's policy on flight cancellations and refunds?

Accepted Answer

If your TUI fly Belgium flight is cancelled due to reasons within the airline's control and you were not notified at least 14 days prior to departure, you may be entitled to compensation up to €600, in addition to a full refund. For bookings made via tuifly.be, reservations are generally non-refundable (100% cancellation costs) unless you have purchased cancellation insurance, in which case reimbursement depends on the insurance policy's conditions. Refunds are typically not granted for complementary services like transfers or meals.

Question 5

Can I modify my TUI fly Belgium booking?

Accepted Answer

Yes, you can modify your TUI fly Belgium booking. Changes can often be made through your myTUI account or by contacting the call center. If you wish to transfer your reservation to another person, this is generally possible up to 72 hours before the outbound flight's departure, subject to prior written consent from TUI Airlines Belgium NV and the new traveler meeting all transport agreement conditions. Be aware that changes may incur additional costs or an increase in the flight price.

Question 6

What should I do if my baggage is missing or damaged?

Accepted Answer

If your baggage is missing or damaged, you should report it immediately at the airport's TUI desk. Further information and procedures for reporting missing or damaged baggage can be found in the Frequently Asked Questions section on the TUI fly Belgium website.

Question 7

How can I book special assistance for my flight?

Accepted Answer

If you require special assistance during your flight, such as wheelchair assistance or other specific needs, you can find detailed information and instructions on how to arrange this in the 'Special Assistance' section of the Frequently Asked Questions on the TUI fly Belgium website. It is advisable to arrange this well in advance of your travel date.

Question 8

Does TUI fly Belgium offer group bookings?

Accepted Answer

Yes, TUI fly Belgium offers group bookings for parties of more than 9 persons. To inquire about a group price, you can fill out the dedicated group inquiry form available on their website.

Question 9

What are the rules for liquids in hand baggage?

Accepted Answer

Due to European regulations, there are restrictions on liquids in hand baggage. You are allowed to carry separately packaged liquids of a maximum of 100 ml each. These must be packed together in a re-sealable transparent plastic bag, with a maximum total volume of 1 liter per passenger. These rules apply to all passengers departing from a European airport.

Question 10

How can I call Jetairfly customer service from another country?

Accepted Answer

If you need to call Jetairfly from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+32 70 22 00 00 Call now Monday-Friday: 09:00-20:00 CET; Saturday: 09:00-18:30 CET; Sunday: 10:00-18:30 CET
International Customer Service	+32 2 717 86 61 Call now Monday-Friday: 09:00-20:00 CET; Saturday: 09:00-18:30 CET; Sunday: 10:00-18:30 CET

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