Question 1

How can I contact HiSky customer service?

Accepted Answer

HiSky customer service can be reached by phone at +373 22 95 55 95 (Moldova) or +40 374 955 955 (Romania), available daily from 08:00 to 20:00. For general inquiries, you can also email customer.service@hisky.aero. For customers in the USA, a dedicated phone number is +1 844 717 0355.

Question 2

What is HiSky's online check-in policy?

Accepted Answer

Online check-in for HiSky flights is available from 72 hours up to 3 hours before the scheduled departure time. It is recommended to check in online to avoid potential airport check-in fees, especially for Basic fare tickets. The boarding pass can be used in electronic or printed format.

Question 3

What are HiSky's baggage allowances?

Accepted Answer

HiSky's baggage allowance varies by ticket class. Generally, a free cabin bag of maximum 8 kg (40x30x20 cm) is allowed. Higher fare classes or purchased services may include a large cabin bag (up to 10 kg, 50x40x25 cm) and checked baggage (typically 23 kg, with overall dimensions not exceeding 158 cm). Excess baggage can be purchased online at a lower rate than at the airport.

Question 4

How can I change or cancel my HiSky flight?

Accepted Answer

Flight changes and cancellations are generally not possible online. Requests for changes (date, time, booking class) or cancellations should be sent to cs@hisky.aero or handled through authorized agents. Fees and refund eligibility depend on the fare class and the timing of the request relative to the flight date. Changing the flight destination is not allowed.

Question 5

What is HiSky's refund policy?

Accepted Answer

Refund policies depend on the fare conditions of your ticket. Refundable tickets typically allow full or partial refunds, while airport taxes are generally fully refundable. For flights booked online or via Customer Service, contact customer.service@hisky.aero or the provided phone numbers. For flights booked through travel agencies, contact the agency directly.

Question 6

What happens if my HiSky flight is delayed or cancelled?

Accepted Answer

In case of flight delays of two hours or more, or cancellations, HiSky must offer assistance such as meals and refreshments. For delays over five hours or cancellations, passengers are entitled to a refund for unused portions of the trip or re-routing. If a flight is cancelled less than 14 days before departure and the airline is at fault, passengers may also be entitled to compensation under EU261/UK261 regulations.

Question 7

Can I change the name on my HiSky ticket?

Accepted Answer

Changing the passenger name on a ticket is not possible online. Requests must be sent to cs@hisky.aero or handled by authorized agents. A fee applies for name changes, which varies based on the booking class and the time remaining before the flight.

Question 8

What are the rules for traveling with infants or children on HiSky flights?

Accepted Answer

For infants up to 2 years old, a free checked bag of up to 10 kg (115 cm) and a folding pushchair are allowed. Online check-in is available and mandatory for unaccompanied minors and passengers traveling with infants.

Question 9

Does HiSky offer special assistance for passengers with specific needs?

Accepted Answer

Passengers with special requirements, such as wheelchair assistance or those traveling with pets in the cabin, are recommended to check in at the airport. Web check-in is available for passengers traveling with special baggage in the cabin. It is advisable to contact customer service for specific arrangements.

Question 10

How can I manage my HiSky booking online?

Accepted Answer

You can manage your bookings, perform online check-in, and find essential information on the official HiSky website (hisky.aero) or through their mobile app, available on the App Store and Google Play.

Question 11

How can I call HiSky customer service from another country?

Accepted Answer

If you need to call HiSky from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+373 22 955 595 Call now
Customer Service USA
Customer Service USA	+1 844 717 0355 Call now
General Info
General Info	+40 374 955 955 Call now

HiSky Customer Service Phone Number & Contact Information

How to Contact HiSky

HiSky Customer Service Phone Numbers

HiSky Customer Service FAQ