Question 1

What is Iberojet's baggage allowance for carry-on and checked luggage?

Accepted Answer

For carry-on baggage, passengers are generally allowed one piece weighing up to 10 kg with maximum dimensions of 56x45x25 cm (including handles, pockets, and wheels), plus one personal item. Checked baggage allowance typically starts at 23 kg per person, with the possibility to increase it to 32 kg for an additional fee. Maximum dimensions for checked bags are 158 cm (height + width + length). Excess or oversized baggage will incur extra charges and may require advance notice.

Question 2

How can I check in for my Iberojet flight?

Accepted Answer

You can check in online via the official Iberojet website, typically starting 24 hours before your scheduled departure. Airport check-in counters usually open 180 minutes before the flight's departure time, and it is advised to check in at least 90 minutes before the counter closes.

Question 3

What is Iberojet's policy on flight cancellations and refunds?

Accepted Answer

If Iberojet cancels a flight or makes a significant schedule change, passengers may be offered an alternative flight or a refund of the ticket price, in accordance with applicable law. Refund eligibility for voluntary cancellations depends on the fare type purchased, with some fares being non-refundable or subject to penalties. Additional services are generally non-refundable.

Question 4

Am I entitled to compensation for delayed or cancelled Iberojet flights?

Accepted Answer

Under EU Regulation 261/2004, passengers may be entitled to compensation for Iberojet flight delays of more than three hours, cancellations announced less than 14 days before departure, or denied boarding due to overbooking, provided Iberojet is responsible for the disruption. Compensation amounts vary based on flight distance.

Question 5

How do I contact Iberojet customer service if I am calling from outside Spain?

Accepted Answer

Iberojet provides various international phone numbers for customer support depending on your region. For general international inquiries, you can call +34 971 448 082. Specific numbers are available for countries like the USA (+1 786 292 3548), UK (+44 2036950154), Germany (+49 61076379981), France (+33 176239435), and others, which can be found on their official contact page.

Question 6

Does Iberojet offer special assistance for passengers with specific needs?

Accepted Answer

Yes, Iberojet offers special assistance for various needs, including unaccompanied minors, pregnant women, and passengers traveling with pets. Requests for services like unaccompanied minors must be made at least 4 days before the flight via their contact form. Specific conditions and documentation apply for pregnant women and pet travel, and it is recommended to contact customer service at least 72 hours in advance for confirmation.

Question 7

Are meals included on Iberojet flights?

Accepted Answer

Yes, meals are typically included in the service on Iberojet flights, especially on long-haul routes. A hot meal is usually served at the beginning of the flight, with a breakfast assortment offered on night flights.

Question 8

What payment methods are accepted by Iberojet?

Accepted Answer

Iberojet accepts debit cards (Visa Electron and Maestro) and credit cards (Visa, MasterCard) for web payments. Onboard, cash payments in Euros are accepted, and other currencies may be accepted at specific exchange rates, which can be confirmed with the cabin crew.

Question 9

Can I manage my booking through a mobile app?

Accepted Answer

Iberojet has a mobile app, but its functionality is primarily for finding flight information using your locator number and last name. Booking management is largely conducted through the mobile-responsive official website.

Question 10

How can I call Iberojet customer service from another country?

Accepted Answer

If you need to call Iberojet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Agency Support Portugal
Agency Support	+351 21 145 4153 Call now Mon–Fri 09:30–19:30 (local time)
Agency Support Spain
Agency Support	+34 913 27 77 59 Call now Mon–Fri 09:30–19:30 (local time)
Costa Rica Office
Customer Service Costa Rica	+506 4052 5380 Call now Mon–Fri 08:00–17:00 (local time)
Czech Republic Office
Customer Service Czech Republic	+420 228 880 006 Call now Mon–Fri 09:00–21:00 (local time)
France Office
Customer Service France	+33 1 76 23 94 35 Call now Mon–Fri 09:00–21:00 (local time)
Germany Office
Customer Service Germany	+49 6107 6379981 Call now Mon–Fri 09:00–21:00 (local time)
Honduras Office
Customer Service Honduras	+504 2262 0244 Call now Mon–Fri 08:00–17:00 (local time)
International Customer Service (Headquarters)
International Customer Service	+34 971 44 80 82 Call now
Mexico Office
Customer Service Mexico	+52 55 9596 8312 Call now Mon–Fri 06:00–19:00, Sat 06:00–13:00 (local time)
Netherlands Office
Customer Service Netherlands	+31 20 505 0525 Call now Mon–Fri 09:00–21:00 (local time)
Passenger Support Portugal
Freephone Portugal	+34 900 102 783 Call now Mon–Fri 08:30–18:30 (local time)
Passenger Support	+34 930 43 92 41 Call now Mon–Fri 08:30–18:30 (local time)
Passenger Support Spain
Freephone Spain	+34 900 102 783 Call now
Passenger Support	+34 930 43 92 41 Call now
Thailand Office
Customer Service Thailand	+66 2 114 7433 Call now Mon–Fri 08:00–17:00 (local time)
United Kingdom Office
Customer Service UK	+44 20 3695 0154 Call now Mon–Fri 09:00–21:00 (local time)
United States Office
Customer Service USA	+1 786 292 3548 Call now Mon–Fri 08:00–20:00, Sat 08:00–14:00 (local time)

Iberojet Customer Service Number, Support Phone & Contact Info

About Iberojet & Customer Service

Iberojet's Customer Service Phone Numbers

Support Email Contacts

Frequently Asked Questions (FAQ)