Question 1

How can I contact AeroItalia customer service?

Accepted Answer

You can contact customer service by phone at +39 06 9837 9084, available Monday to Sunday from 07:00 to 23:00. Live chat is also available on the official website, typically from Monday to Friday, 09:00 to 18:00 Italy local time for assistance requests. For service issues, a contact form is available on the website.

Question 2

What is AeroItalia's baggage policy for carry-on items?

Accepted Answer

All passengers are allowed one small personal item (40x30x20cm) free of charge, which must fit under the seat in front of you. A larger cabin bag (up to 10kg, 55x40x20cm) may be included with certain fare types or can be purchased as an add-on.

Question 3

What is the checked baggage allowance?

Accepted Answer

The standard checked baggage allowance is typically one piece up to 23 kg, with maximum total dimensions of 158 cm. Specific allowances can vary by route and fare category. Bags exceeding 32 kg will not be accepted as checked luggage.

Question 4

How and when can I check in for my flight?

Accepted Answer

Online check-in is generally available from 48 hours before your scheduled departure. Airport check-in is recommended at least two hours before your flight.

Question 5

Can I change or cancel my AeroItalia flight booking?

Accepted Answer

Changes to date, time, itinerary, or name are generally permitted, but conditions and applicable fees depend on your specific fare type. Voluntary cancellation and refund eligibility also vary by fare. Requests can often be made through the "Manage Booking" section on the website or by contacting customer service.

Question 6

What is AeroItalia's refund policy?

Accepted Answer

Refund eligibility depends on the fare rules of your ticket. For some fares, refunds are permitted if requested via the contact form within a specified time before departure (e.g., 1 to 3 hours or 48 hours, depending on the fare category). If you do not show up for your flight, the ticket price is typically forfeited. In cases of airline-initiated flight cancellations or significant delays, passengers are generally offered rebooking or a refund according to EU regulations.

Question 7

How can I get my booking code if I lost it?

Accepted Answer

Your booking code is provided at the end of the purchase transaction and sent to you via email. If you need a duplicate, you can request it using the Customer Assistance contact form available on the official website.

Question 8

Can I choose my seat when booking?

Accepted Answer

Yes, you can request a specific seat assignment during the booking process, often for a fee. If no seat is chosen, AeroItalia will automatically assign a seat for free during check-in based on availability. If a paid seat is reassigned for operational or safety reasons, you are entitled to a refund for the seat reservation cost.

Question 9

How can I call AeroItalia customer service from another country?

Accepted Answer

If you need to call AeroItalia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Agency Support	+39 06 8402 9898 Call now
Passenger Assistance	+39 06 8780 5863 Call now
Sardinia Assistance	+39 06 9837 9085 Call now
Sicily Support	+39 06 9837 9086 Call now
Direct line	+39 06 9837 9084 Call now

AeroItalia Customer Service Phone Number & Contact Information

How to Contact AeroItalia

AeroItalia Customer Service Phone Numbers

AeroItalia Customer Service FAQ