Question 1

How can I contact Juan Santamaría International Airport for general inquiries?

Accepted Answer

For general information about the airport, you can call the main customer service line at +506 2437-2400. This number can assist with a wide range of non-flight specific questions.

Question 2

What should I do if I lose an item at the airport?

Accepted Answer

If you lose an item within the airport terminal (e.g., in restrooms, cafes, or the customs area), you should contact the Airport's Lost and Found office directly at +506 2437-2610 or via mobile/WhatsApp at +506 7257-5627. If your item was lost on the aircraft or is checked baggage, you must contact your specific airline as they handle those claims directly.

Question 3

Where can I get information about flight schedules (arrivals and departures)?

Accepted Answer

For real-time flight information, including arrival and departure schedules, you can call +506 2437-2616. Additionally, the airport's official website provides up-to-date flight data.

Question 4

What are the procedures for lost or damaged checked baggage?

Accepted Answer

Issues concerning lost or damaged checked baggage are managed by your airline, not the airport's Lost and Found department. Upon arrival, you should immediately proceed to your airline's baggage services desk, typically located near the baggage claim area, to file a report.

Question 5

How early should I arrive at the airport for my flight?

Accepted Answer

For international flights, it is recommended to arrive at least 3 hours before your scheduled departure time. For domestic flights, 1.5 hours is generally sufficient. It is always advisable to allow extra time during peak travel seasons or holidays to account for potential delays.

Question 6

Are there services for passengers with disabilities or special needs?

Accepted Answer

Juan Santamaría International Airport strives to provide a comfortable experience for all travelers. For specific assistance, it is best to contact your airline in advance to arrange any necessary support. For general airport-related inquiries regarding accessibility, you can call the main customer service line at +506 2437-2400.

Question 7

What are the immigration and customs procedures upon arrival?

Accepted Answer

Upon arrival, all international passengers must first go through immigration, where you will need to present your passport and provide details about your stay and onward travel. After immigration, you will collect your luggage and proceed to customs, where your bags will be scanned. Typically, no customs declaration form is required for entry.

Question 8

Is there Wi-Fi available at Juan Santamaría International Airport?

Accepted Answer

Yes, the airport offers free Wi-Fi for the first 30 minutes. For longer internet access, paid Wi-Fi options are available throughout the terminal.

Question 9

Can I purchase a local SIM card at the airport?

Accepted Answer

While there may have been options for purchasing local SIM cards at the airport in the past, their availability can vary. For guaranteed service and a wider selection, it is often recommended to purchase a local SIM card from a phone store outside the airport.

Question 10

What transportation options are available from the airport?

Accepted Answer

From Juan Santamaría International Airport, you have several transportation choices, including official orange airport taxis, public buses that connect to downtown San José, and pre-arranged private transfer services. Many hotels also offer shuttle services for their guests.

Question 11

How can I call Juan Santamaria International Airport customer service from another country?

Accepted Answer

If you need to call Juan Santamaria International Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Flight Information	+506 2437 2616 Call now
General Directorate of Civil Aviation	+506 2242 8000 Call now
General Directorate of Migration and Foreigners	+506 2299 8100 Call now
Ministry of Agriculture and Livestock	+506 2405 6100 Call now
Direct line	+506 2437 2400 Call now
Legal
Legal	+599 9 788 9931 Call now
Lost and Found
Lost and Found (Mobile/WhatsApp)	+506 7257 5627 Call now
Lost and Found Office	+506 2437 2610 Call now

Juan Santamaria International Airport Customer Service Number, Support Phone & Contact Info

About Juan Santamaria International Airport & Customer Service

Juan Santamaria International Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)