Question 1

How can I contact Air Nostrum customer service?

Accepted Answer

You can contact Air Nostrum customer service by calling +34-900-876-427 for support with reservations, changes, and cancellations.

Question 2

What is Air Nostrum's carry-on baggage allowance?

Accepted Answer

For Air Nostrum flights, the cabin bag allowance is typically 8 kg, with maximum dimensions of 45 x 35 x 20 cm. Due to smaller aircraft, some carry-on bags might be placed in the hold.

Question 3

What is the checked baggage policy for Air Nostrum?

Accepted Answer

Checked baggage generally has a maximum weight of 23 kg and dimensions of 158 cm (height + width + length). Bags between 24 kg and 32 kg may incur an additional charge, and items over 32 kg are not permitted.

Question 4

How can I request a refund for my Air Nostrum ticket?

Accepted Answer

You can request a refund if your flight is cancelled or delayed by more than 5 hours, or if your fare allows it. Refunds can be processed as a voucher or cash returned to the original payment method.

Question 5

What should I do if my Air Nostrum flight is delayed or cancelled?

Accepted Answer

Air Nostrum must offer alternative transportation or a refund for cancelled flights. If your flight is delayed by 3 hours or more, or cancelled with less than 14 days' notice, you may be entitled to compensation under EU 261 regulations.

Question 6

How do I report a baggage incident or make a claim for damaged/lost baggage?

Accepted Answer

In case of a baggage incident, you should fill out a Property Irregularity Report (PIR) at the arrivals desk before leaving the airport. The Iberia Baggage Call Centre can provide information on compensation and requirements.

Question 7

Does Air Nostrum offer a loyalty program?

Accepted Answer

Yes, as a franchisee of Iberia, Air Nostrum participates in the Iberia Plus loyalty program, allowing passengers to collect and spend Avios points.

Question 8

How can I check in for my Air Nostrum flight?

Accepted Answer

Passengers can check in online via the website or at the airport desk. Airport check-in desks typically close 45 minutes before scheduled departure.

Question 9

Can I change my Air Nostrum flight reservation?

Accepted Answer

You can change your flight if you chose a flexible fare or added the Flexible Ticket option. Changes can be made through "Manage your booking" online or by contacting the Call Centre.

Question 10

How can I call Air Nostrum customer service from another country?

Accepted Answer

If you need to call Air Nostrum from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Head Office	+34 961 96 02 00 Call now Mon-Fri 8am-8pm CET

Air Nostrum Customer Service Phone Number & Contact Information

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Air Nostrum Customer Service Phone Numbers

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