Question 1

What is Jeju Air's carry-on baggage allowance?

Accepted Answer

Passengers are generally allowed one carry-on bag weighing up to 10 kg (22 lbs) with maximum dimensions of 55cm x 40cm x 20cm, plus one personal item such as a laptop bag or handbag.

Question 2

What is Jeju Air's checked baggage policy?

Accepted Answer

Checked baggage allowances vary by fare type and route. For international flights, a common allowance is one bag up to 20 kg (44 lbs) free of charge, though some "Light Fares" may not include free checked baggage. Excess baggage will incur additional charges.

Question 3

How can I cancel my Jeju Air flight and what are the refund conditions?

Accepted Answer

Flights can be canceled online or by contacting customer service. A full refund without cancellation fees may be possible if canceled within 24 hours of booking and at least 7 days before departure. Otherwise, cancellation fees apply, which vary based on the route and the time of the refund request. Refunds are typically processed to the original payment method within 7-10 business days.

Question 4

What are the check-in options available for Jeju Air flights?

Accepted Answer

Jeju Air offers online, mobile, and airport check-in. Online and mobile check-in are usually available from 24-48 hours up to 1 hour before the scheduled departure. Airport check-in counters open 2-3 hours before departure and close 40-60 minutes prior to takeoff.

Question 5

How do I request wheelchair assistance for my flight?

Accepted Answer

Wheelchair assistance is available upon request. It is highly recommended to notify Jeju Air Customer Service at least 48 hours before your departure, especially if you have a motorized wheelchair or require assistance when traveling alone.

Question 6

What is Jeju Air's policy for traveling with pets?

Accepted Answer

Small dogs, cats, and birds (at least 8 weeks old) can be transported in the cabin. The combined weight of the pet and its carrier must not exceed 9 kg, and the carrier dimensions must meet specific requirements. A service fee applies, and advance reservation through customer service is mandatory for international flights.

Question 7

What is the Jeju Air Refresh Point (J Point) loyalty program?

Accepted Answer

Refresh Point, also known as J Point, is Jeju Air's frequent flyer program where points are earned based on the fare paid for flights. These points can be used to purchase flight tickets, baggage services, seat selections, and in-flight meals, with 1 Refresh Point being equivalent to 1 Korean Won.

Question 8

Can I change my Jeju Air flight booking?

Accepted Answer

Flight changes, such as date modifications, are generally permitted with fees and any applicable fare differences. Changes can typically be made up to 24 hours before departure through Jeju Air's official channels.

Question 9

How can I call Jeju Air customer service from another country?

Accepted Answer

If you need to call Jeju Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
General Customer Service (International)
General Customer Service (International)	+82 2 3412 5101 Call now
Head Office
Head Office	+82 70 7420 1301 Call now
Reservations (Korea)
Reservations Korea	15991500 Call now
Wheelchair Service
Wheelchair Service	+1 844 523 8011 Call now

Jeju Air Customer Service Phone Number & Contact Information

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