Question 1

How can I check in for my Copa Airlines flight?

Accepted Answer

You can check in online via the Copa Airlines website or mobile app starting 24 hours and up to 1 hour before your flight's scheduled departure. You will need your reservation code, ticket number, or ConnectMiles number, along with your passport details. If you are checking bags, you must arrive at the airport check-in counter at least 90 minutes before departure. Airport check-in counters are also available, with a recommendation to arrive two hours before international flights.

Question 2

What is Copa Airlines' baggage policy for carry-on items?

Accepted Answer

Copa Airlines generally allows each passenger one carry-on bag and one personal item free of charge. The carry-on bag must not exceed 22 x 14 x 10 inches (56 x 36 x 26 cm) in total dimensions, including handles and wheels, and should weigh no more than 22 pounds (10 kg). The personal item must be small enough to fit under the seat in front of you.

Question 3

What are the checked baggage allowances for Copa Airlines flights?

Accepted Answer

Checked baggage allowances on Copa Airlines vary based on your fare type, origin, destination, and ConnectMiles PreferMember status. Typically, Economy Basic fares may not include free checked baggage, while Economy Classic or Classic Flex fares usually include one 50-pound (23 kg) bag. Economy Full and Business Class fares generally allow two checked bags, with weight limits of 50 pounds (23 kg) for Economy Full and 70 pounds (32 kg) for Business Class. Each checked piece should not exceed 62 linear inches (158 cm) in total dimensions.

Question 4

How can I change my Copa Airlines flight?

Accepted Answer

You can change your Copa Airlines flight online through the 'Manage Your Booking' section on copaair.com or via the mobile app. Alternatively, you can contact the Reservation Center for assistance. Flight changes are subject to the specific fare rules of your ticket and may incur change fees, in addition to any difference in fare. Changes made within 24 hours of booking may be free of charge, provided the flight departure is at least seven days away.

Question 5

What is Copa Airlines' cancellation and refund policy?

Accepted Answer

Copa Airlines offers a 24-hour risk-free cancellation period for a full refund if your ticket was purchased directly through copa.com or the mobile app and the flight departure is at least seven days away. After this initial period, refund eligibility is determined by the fare rules of your ticket. Refundable tickets allow for a full refund, while non-refundable tickets typically incur cancellation fees, with the remaining balance often issued as travel credits valid for one year.

Question 6

How do I request special assistance, such as a wheelchair, for my flight?

Accepted Answer

To request special assistance, including wheelchair service, you should contact the Copa Airlines Call Center at least 24 hours prior to your flight's scheduled departure. It is highly recommended to make these arrangements in advance to ensure that the necessary equipment and personnel are available to assist you throughout your journey.

Question 7

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is lost or damaged, or if your mobility aid has not arrived, you should immediately contact a Copa Airlines representative or visit the Airport Baggage Service Office at the airport. It is crucial to file a claim within 72 hours of the incident to report the issue.

Question 8

Can I get a refund for additional services purchased?

Accepted Answer

Generally, additional paid services such as business class upgrades, seat assignments, and extra checked baggage are non-refundable. However, if these services were not provided or honored due to the airline's responsibility, you may be eligible to submit a claim through the claims and complaints form on the Copa Airlines website for review.

Question 9

How can I contact Copa Airlines customer service from the United States?

Accepted Answer

From the United States, you can reach Copa Airlines customer service by calling 800-359-2672, available Monday to Sunday from 6:00 a.m. to 10:00 p.m. ET. Another contact option for customer service in the United States is +1 786 840 2672, available Monday to Sunday from 5:00 a.m. to 11:00 p.m. (GTM-5).

Question 10

How can I call Copa Airlines customer service from another country?

Accepted Answer

If you need to call Copa Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
United States	+1 786 840 2672 Call now Mon-Sun 6am-10pm ET 8003592672 Call now Mon-Sun 6am-10pm ET
Sales/ Reservations
Argentina	+54 800 800 2672 Call now
Brazil	+55 800 886 2672 Call now
Canada	+1 647 493 5022 Call now
Chile	+56 2 2840 2641 Call now
Colombia	+57 1 800 0112600 Call now
Costa Rica	+506 4000 0478 Call now
Cuba	+53 7 2041111 Call now
David, Chiriqui; Panama	+507 800 2672 Call now
Ecuador	+593 2 342 2672 Call now
El Salvador	+503 2113 0369 Call now
Guatemala	+502 2307 6400 Call now
Guyana	+1 855 654 0566 Call now
Haiti	+1 868 669 5189 Call now
Jamaica	+1 800 234 2672 Call now
Mexico	+52 800 265 2672 Call now
Mexico City	+52 55 5241 2000 Call now
Miami, United States	+1 305 371 2672 Call now
Nicaragua	+505 2267 0045 Call now
Panama	+507 217 2672 Call now
Paraguay	+98 54 20074 Call now
Peru	+51 1 7009098 Call now
Puerto Rico	+1 787 296 9824 Call now
Punta Cana, Santiago de los Caballeros, Dominica Republic	+1 809 200 2772 Call now
Santo Domingo, Dominica Republic	+1 809 472 2672 Call now
Sao Paulo, Brazil	+55 11 4933 2399 Call now
St. Maarten	+1 877 389 3606 Call now
Venezuela	+58 212 7201450 Call now
Toll-Free Number
Bahamas	+1 800 389 0772 Call now

Copa Airlines Customer Service Number, Support Phone & Contact Info

About Copa Airlines & Customer Service

Copa Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)