Question 1

What is the current operational status of Royal Air Philippines passenger flights?

Accepted Answer

Royal Air Philippines ceased all scheduled commercial passenger flight operations effective January 4, 2026. The airline is currently in liquidation.

Question 2

What should I do if I had a booking with Royal Air Philippines for a flight after January 4, 2026?

Accepted Answer

If you had a booking for a flight after January 4, 2026, your flight has been cancelled. The airline has stated it is working on providing refunds, but no specific timeline has been given. Passengers are advised to contact customercare@flyroyalair.com for inquiries regarding their bookings and refunds.

Question 3

How can I request a refund for my cancelled Royal Air Philippines flight?

Accepted Answer

For refund inquiries related to cancelled flights, you should send an email to customercare@flyroyalair.com. The airline has indicated that it is processing refunds, but the process may be slow.

Question 4

Is there a phone number I can call for customer support regarding my cancelled flight?

Accepted Answer

Given the cessation of passenger operations and liquidation, the airline has primarily directed customers to email customercare@flyroyalair.com for inquiries. While a general hotline (+63288632880) existed, email is the recommended channel for passenger-related concerns during this period.

Question 5

What if I booked my Royal Air Philippines flight through a travel agent or third-party website?

Accepted Answer

If you booked your flight through a travel agent or a third-party website, you should first contact them directly to inquire about their refund and rebooking policies. They may have specific procedures in place for handling cancellations by airlines.

Question 6

Can I still make new passenger flight bookings with Royal Air Philippines?

Accepted Answer

No, Royal Air Philippines is no longer operating scheduled passenger flights, and therefore, new bookings for passenger travel cannot be made.

Question 7

What is the status of Royal Air Philippines' cargo operations?

Accepted Answer

While scheduled passenger flights have ceased, Royal Air Philippines continues to operate as a cargo carrier.

Question 8

What are the alternatives for travel to destinations previously served by Royal Air Philippines?

Accepted Answer

Passengers affected by the cancellations will need to seek alternative travel arrangements with other airlines operating similar routes. It is advisable to check with other carriers for available flights to your desired destination.

Question 9

How can I call Royal Air Philippines customer service from another country?

Accepted Answer

If you need to call Royal Air Philippines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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