Question 1

What are the operating hours of Ljubljana Airport?

Accepted Answer

Ljubljana Airport typically operates from 4:30 AM to 11:00 PM, though these hours may be adjusted slightly based on the flight schedule. Passengers already inside the terminal before closing time are generally permitted to stay overnight. However, the terminal is closed to new arrivals outside these hours, and entry is not possible until it reopens at 4:30 AM. Shops and restaurants are closed during the night.

Question 2

What should I do if my checked baggage is lost or damaged upon arrival at Ljubljana Airport?

Accepted Answer

If your checked baggage is lost or damaged, you should file a report with your airline or the Lost and Found service immediately. The report counter is located in the arrivals lobby, adjacent to the baggage claim area. You can also contact the Lost and Found service by calling +38642061226 or sending an email to lost.found@fraport-slovenija.si. For baggage reported missing at another airport, contact the service where you initially filed the report.

Question 3

Who should I contact if I lost an item in the public areas of the airport terminal or elsewhere at the airport?

Accepted Answer

If you lost an item in the public part of the passenger terminal or other general airport areas, you should contact the Airport Police Station. For items found on arrival flights or in the international part of the terminal, contact the Lost and Found service at lost.found@fraport-slovenija.si.

Question 4

Can I change the date or name on my flight ticket for a flight from Ljubljana Airport?

Accepted Answer

The ability to change the date or name on your flight ticket depends entirely on the terms and conditions of your specific ticket and the airline. Date changes are often permitted, usually for a fee. Name changes are generally more restricted and are typically only allowed by some low-cost carriers. For any changes, it is essential to contact your airline directly.

Question 5

How can I purchase flight tickets for flights from Ljubljana Airport?

Accepted Answer

Flight ticket prices vary based on the destination, airline, and travel dates. You can purchase tickets through various channels, including travel agencies, online booking services, or directly from the airline's official website. Ljubljana Airport's website also provides a list of airlines operating from LJU and a flight search tool to help you find suitable options.

Question 6

Are there parking options for passengers with disabilities at Ljubljana Airport?

Accepted Answer

Yes, Ljubljana Airport provides free marked parking spaces for individuals with disabilities. These spaces are available in the parking house (PH) and at the outdoor parking area P1, which are the closest to the terminal. To receive free parking, disabled individuals must present their valid disability card and ID card at the parking cashier's office before exiting the parking area. Wheelchairs are also available upon request.

Question 7

How can passengers with special needs or reduced mobility receive assistance at Ljubljana Airport?

Accepted Answer

Passengers requiring assistance due to reduced mobility or medical conditions should register at the information desk in the check-in area of the new passenger terminal. It is advisable to request assistance during the booking process. The airport is wheelchair accessible, and information points are available to help contact staff for assistance with formalities and boarding. You can also call for assistance upon arriving at the entrance barrier of the car park by pressing the information button.

Question 8

Is Wi-Fi available at Ljubljana Airport?

Accepted Answer

Yes, free Wi-Fi is available throughout the entire terminal at Ljubljana Jože Pučnik Airport, allowing passengers to stay connected.

Question 9

What is the policy for canceling an online parking reservation at Ljubljana Airport?

Accepted Answer

You can cancel your online parking reservation free of charge up to 24 hours before your scheduled arrival at the parking lot. If you cancel less than 24 hours before the stated arrival time, a cancellation fee of EUR 19.90 (including VAT) will be charged. If the parking amount is less than this fee, the full parking amount will be charged as the cancellation fee. Cancellations can be made via the 'Manage booking' button in your confirmation email or on the airport's parking website.

Question 10

How can I call Ljubljana Airport customer service from another country?

Accepted Answer

If you need to call Ljubljana Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+386 4 206 10 00 Call now +386 4 206 19 81 Call now
Legal
GDPR Inquiries	+386 4 206 14 40 Call now
Lost and Found
Lost Baggage and Items	+386 4 206 12 26 Call now Every day between 9:00 AM and 8:00 PM
Medical Services
Medical Services	+386 4 206 16 41 Call now
Parking Cashier's Office
Parking Inquiries	+386 4 206 14 09 Call now Schedule updated every 15 days, contact info desk for issues outside working hours

Ljubljana Airport Customer Service Number, Support Phone & Contact Info

About Ljubljana Airport & Customer Service

Ljubljana Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)