Question 1

How can I track my shipment with Cargolux?

Accepted Answer

Cargolux provides a tracking service for shipments. You can typically track your cargo through the 'Track and Trace' section on their official website.

Question 2

What is Cargolux's policy on baggage allowance for cargo?

Accepted Answer

Cargolux, as an all-cargo airline, handles goods and freight rather than passenger baggage. Information regarding cargo dimensions, weight, and specific item allowances should be obtained directly from Cargolux sales or customer service.

Question 3

How do I make changes or cancel a booking with Cargolux?

Accepted Answer

Booking adjustments and cancellation requests can be handled through Cargolux's customer service or sales department. Specific policies and potential charges for no-shows or cancellations apply, and notices sent via email before 4:30 p.m. local time are typically processed on the same business day.

Question 4

What are the procedures for shipping dangerous goods?

Accepted Answer

Cargolux has specific procedures and regulations for transporting dangerous goods (CV Hazmat) to ensure safety and compliance. Shippers must review and comply with documentation and certification requirements, and certain surcharges may apply.

Question 5

How can I get a quote for shipping cargo?

Accepted Answer

You can request a quote for cargo shipping services directly through the Cargolux website or by contacting their sales department.

Question 6

What items are embargoed or restricted from carriage by Cargolux?

Accepted Answer

Cargolux has a list of embargoed goods that it will not carry for ethical and legal reasons, including personal transportation devices in baggage, hunting trophies, ivory, wild-captured animals, and certain dangerous goods.

Question 7

How do I file a claim for a shipment?

Accepted Answer

Information on filing a claim for a shipment can typically be found on the Cargolux website, often within the 'Customer Service' or 'Your shipment's journey' sections.

Question 8

Does Cargolux offer specialized services for sensitive cargo?

Accepted Answer

Yes, Cargolux offers specialized services for various types of sensitive cargo, including CV Pharma for temperature-sensitive pharmaceuticals, CV Alive for live animals, CV Precious for artwork, and CV Fresh for perishable goods.

Question 9

What are the payment terms for Cargolux services?

Accepted Answer

All charges applicable to a shipment are generally payable to Cargolux at the time of acceptance for prepaid shipments or at the time of delivery for collect shipments. Cargolux may cancel carriage if payment is refused.

Question 10

How can I call Cargolux customer service from another country?

Accepted Answer

If you need to call Cargolux from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service EMEA
Customer Service	+352 42 11 45 55 Call now
Customer Service North America (New York Office)
Customer Service	+1 877 287 6049 Call now
Headquarters
Switchboard	+352 42 111 Call now 24/7

Cargolux Customer Service Phone Number & Contact Information

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Cargolux Customer Service Phone Numbers

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