Question 1

How can I contact Urumqi Air customer service from outside China?

Accepted Answer

You can reach Urumqi Air's 24/7 customer service hotline by dialing +861095334 or +8699195334 for international calls.

Question 2

What is Urumqi Air's carry-on baggage allowance?

Accepted Answer

Passengers are generally allowed one piece of hand luggage with a maximum weight of 7 kg. Dimensions typically should not exceed 20x40x55 cm, ensuring it fits in the overhead bin.

Question 3

What is Urumqi Air's checked baggage policy?

Accepted Answer

As a budget carrier, the cheapest fares often do not include free checked baggage. Checked baggage allowances vary by fare, typically 10 kg or 20 kg for Economy Class. Excess baggage fees apply for overweight luggage, and rates are higher at the airport than when paid online in advance. The maximum dimensions should not exceed 40x60x100 cm.

Question 4

How do I check in for my Urumqi Air flight?

Accepted Answer

You can check in online via the official website starting 24 hours before your scheduled departure. Airport check-in counters are available 180 minutes (3 hours) before the flight. Kiosk check-in services may also be available at certain airports.

Question 5

What is Urumqi Air's policy on flight cancellations and refunds?

Accepted Answer

Flight tickets can be canceled and refunded, with policies varying based on the fare rules. Passengers on flights canceled by the airline are generally entitled to full refunds. Voluntary refunds are typically processed within 7 working days, not including bank processing time. Special circumstances like illness or flight changes may require specific documentation.

Question 6

Can I change my Urumqi Air flight booking?

Accepted Answer

Yes, changes such as rescheduling can be made to your ticket by directly contacting the airline. It is important to note that fare rules apply, and additional fees may be incurred depending on your ticket type.

Question 7

Does Urumqi Air have a loyalty program?

Accepted Answer

Yes, Urumqi Air participates in a privilege program for loyal customers, which is part of the Fortune Wings Club. Accumulated points can be used for award tickets, class upgrades on HNA Group airlines, or to pay for excess baggage at selected airports.

Question 8

What are the rules for traveling with pets on Urumqi Air flights?

Accepted Answer

Pets are generally transported as checked baggage in a special, pressurized compartment. A rigid, secure, and spacious container is required. This service is not included in the free baggage allowance and is paid separately based on the animal's weight and destination. Brachycephalic (snub-nosed) breeds are often not permitted due to health risks.

Question 9

What in-flight services does Urumqi Air offer?

Accepted Answer

As a low-cost carrier, Urumqi Air primarily offers Economy Class service. Free snacks and beverages are generally not provided, and in-flight meals are typically not available for order. Passengers are advised to familiarize themselves with catering rules in advance.

Question 10

How can I provide feedback or suggestions to Urumqi Air?

Accepted Answer

You can submit inquiries and complaints using the feedback form on the official website or by sending an email to tousu@urumqi-air.com. For service quality supervision, you can email uqfwzljd@urumqi-air.com or call 0991-3800949 during working hours.

Phone Line	Phone
Customer Service
24h Hotline	+86 95071059 Call now 24/7 CST
Customer Service & Ticket Booking
24h Hotline	+86 991 95334 Call now 24/7
International Customer Service
24h Hotline	+86 10 95334 Call now 24/7

Urumqi Air Customer Service Phone Number & Contact Information

How to Contact Urumqi Air

Urumqi Air Customer Service Phone Numbers

Urumqi Air Customer Service FAQ