Question 1

How can I check in for my Icelandair flight?

Accepted Answer

You can check in for your Icelandair flight online via their website or mobile app, typically starting 24 hours before departure for all destinations. For flights to/from the USA, online check-in is available 24 hours prior, while for Canada and Europe, it opens 36 hours prior. Alternatively, you can check in at the airport using self-service kiosks or at the check-in counter. If you have checked in online but have baggage, you can use a bag drop station at designated airports like Keflavík, Billund, and Copenhagen.

Question 2

What is Icelandair's baggage allowance for carry-on and checked luggage?

Accepted Answer

For international flights, passengers are generally allowed one carry-on bag with maximum dimensions of 55 x 40 x 20 cm (21.6 x 15.7 x 7.8 inches) and a weight limit of 10 kg (22 lbs), plus one small personal item (40 x 30 x 15 cm). For domestic Iceland and Greenland flights, the carry-on weight limit is 6 kg (13 lbs). Checked baggage allowance varies by fare type and cabin class. Economy Standard typically includes one checked bag up to 23 kg (50 lbs), while Saga Premium allows two checked bags up to 32 kg (70 lbs) each. Economy Light fares do not include checked baggage, which must be purchased separately.

Question 3

What is Icelandair's policy on flight cancellations and refunds?

Accepted Answer

If Icelandair cancels a flight, they must offer alternative transport or a refund. Passengers may also be entitled to compensation if notified less than 14 days before departure, under EC 261 regulations for flights originating in the EU. For voluntary cancellations, refund conditions depend on the fare type. Fully unused refundable tickets may be eligible for a refund, minus any service or cancellation fees. Economy Standard fares are generally non-refundable, though unused government and/or airport taxes may be refunded. If you booked directly with Icelandair, you can request a refund via a form on their website. If booked through a third party, you must contact them directly.

Question 4

Can I cancel my Icelandair flight within 24 hours of booking for a full refund?

Accepted Answer

Yes, if you book a reservation through Icelandair's US website, reservations system, ticket counters, or offices with departure from the USA, have residence in the USA, and pay in US dollars, you can cancel the ticketed reservation without penalty and receive a full refund if the cancellation occurs within 24 hours of purchase and the reservation is made one week or more prior to the scheduled flight departure. This 24-hour cancellation policy is similar to many airlines, allowing a full refund if canceled within 24 hours of booking, provided the flight is not scheduled to depart within 48 hours.

Question 5

How do I request special assistance, such as wheelchair service, for my flight?

Accepted Answer

You can request wheelchair and mobility assistance when booking your flight directly with Icelandair, through the 'Manage Booking' section on their website, or by contacting their customer care. It is highly recommended to make this request at least 48 hours before your scheduled departure to ensure the airline can coordinate the necessary airport support with trained staff. Icelandair provides wheelchair and mobility assistance free of charge when arranged in advance.

Question 6

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your baggage is delayed or damaged, you should report it to Icelandair's customer service or baggage services at the airport. Information regarding damaged or delayed baggage can typically be found on the 'Baggage' or 'Customer Care' sections of the Icelandair website.

Question 7

How can I contact Icelandair customer service?

Accepted Answer

You can contact Icelandair customer service through various channels. They offer local toll-free numbers for different regions, which can be found on the 'Call us' section of their website. For general inquiries and reservations, a toll-free number for the United States, Canada, United Kingdom, and Ireland is +18002235500. You can also find contact information for specific locations and departments on their official 'Contact us' page.

Question 8

What are the check-in times for Icelandair flights?

Accepted Answer

Online check-in for Icelandair flights is generally available 24 hours prior to departure for all destinations. For flights departing from Canada and Europe, online check-in opens 36 hours before departure, and for flights to/from the USA, it opens 24 hours prior. Airport check-in counters typically open around 4 hours before departure and close approximately one hour before. It is recommended to arrive at the airport at least 3 hours before an international flight and 2 hours before a domestic flight.

Question 9

Does Icelandair offer a frequent flyer program?

Accepted Answer

Yes, Icelandair has a frequent flyer program called Saga Club. Members can earn points when booking flights and purchasing various other services, and these points can be used for benefits and exclusive offers.

Question 10

Can I make changes to my Icelandair booking online?

Accepted Answer

Yes, you can manage your booking online through the 'Manage booking' section on the Icelandair website. This allows you to view or change your booking, check in, change travel dates, add extra baggage, or pre-purchase meals. You will need your last name and booking reference or ticket number to access your booking.

Question 11

How can I call Icelandair customer service from another country?

Accepted Answer

If you need to call Icelandair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia Location	+61 2 9959 3696 Call now
Belgium Location	+32 10 39 10 97 Call now
Brasil Location	+55 11 3257 8611 Call now
China Location	+86 10 6595 0066 Call now
Czech Republic Location	+420 225 025 350 Call now
Denmark Location	+45 33 70 22 00 Call now
Estonia, Latvia, Lithuania Location	+45 33 25 25 66 Call now
Finland Location	+358 9 75998200 Call now
France Location	+33 1 44 51 60 51 Call now
Germany Location	+49 69 299978 Call now
Greece Location	+30 21 0327 4943 Call now
Hong Kong Location	+852 2866 8826 Call now
India Location	+91 11 4350 8800 Call now
Indonesia Location	+62 21 5212129 Call now
Israel Location	+972 3 560 1616 Call now
Italy Location	+39 02 6707 7382 Call now +39 02 8721 3401 Call now
Japan Location	+81 3 6408 6485 Call now
Malaysia Location	+60 3 2715 2277 Call now
Mexico Location	+52 55 9000 2546 Call now
Netherlands Location	+31 20 521 3955 Call now
Norway Location	+47 22 03 40 50 Call now
Philippines Location	+63 28929991 Call now
Portugal Location	+351 21 358 4458 Call now
Russia Location	+7 495 744 04 90 Call now
Singapore Location	+65 6884 8121 Call now
South Korea Location	+82 2 2652 3361 Call now
Spain Location	+34 932 17 91 42 Call now
Sweden Location	+46 8 690 98 00 Call now
Switzerland Location	+41 21 560 01 05 Call now
Taiwan Location	+886 2 511 6188 Call now
Thailand Location	+66 2 653 2050 Call now
Turkey Location	+90 212 806 11 87 Call now
Ukraine Location	+380 44 490 6216 Call now
United Arab Emirates Location	+971 4 397 6161 Call now
Headquarters
Headquarters	+354 505 0100 Call now
Reservations
Canada Reservations	+1 877 509 4646 Call now
United States Reservations	+1 800 552 9264 Call now
Special Assistance (Wheelchair Service)
Wheelchair Service	+1 844 523 8011 Call now
Toll-Free Number
United States, Canada, United Kingdom And Ireland Location	+1 800 223 5500 Call now

Icelandair Customer Service Number, Support Phone & Contact Info

About Icelandair & Customer Service

Icelandair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)