Question 1

How can I contact Caribbean Airlines customer service?

Accepted Answer

You can contact Caribbean Airlines customer service by phone, email, or through their official social media channels.

Question 2

What is Caribbean Airlines' 24-hour refund policy?

Accepted Answer

Customers can change or cancel their flight reservation within 24 hours of purchasing a ticket without incurring a fee, provided the reservation was made at least 7 days prior to the scheduled departure date. This policy applies to tickets for travel to or from North America and does not apply to solely regional or domestic travel within Trinidad & Tobago.

Question 3

How do I check in for my Caribbean Airlines flight?

Accepted Answer

You can check in online via their website or mobile app between 24 and 3 hours before departure, or at the airport check-in counters, which close one hour before scheduled flight departure.

Question 4

What is the baggage allowance for Caribbean Airlines flights?

Accepted Answer

Typically, passengers are allowed one free carry-on bag (up to 10kg/22lb) and one personal item. Checked baggage allowance varies by fare type and route, with typical weight limits of 23kg/50lb and maximum linear dimensions of 157cm/62 inches.

Question 5

How can I request special assistance, such as wheelchair service?

Accepted Answer

You should inform Caribbean Airlines of any special service needs, including wheelchair assistance, when booking or at least 48 hours before your flight. You can contact their Reservations, Sales, and Customer Support directly or send an email to specialservices@caribbean-airlines.com.

Question 6

How do I manage my booking online?

Accepted Answer

You can manage your booking online to view trip details, choose seats, check-in, and add additional services.

Question 7

What happens if my flight is cancelled by Caribbean Airlines?

Accepted Answer

If a flight disruption is caused by the airline, such as a schedule change or cancellation, penalties are not incurred, but processing fees may be applicable.

Question 8

How can I earn and redeem Caribbean Miles?

Accepted Answer

You can earn miles when you fly, drive, shop, or use an RBC/Caribbean Airlines VISA credit card. Miles can be redeemed for reward tickets and Business Class upgrades.

Question 9

Are there fees for changing or cancelling a ticket after 24 hours?

Accepted Answer

Yes, if you cancel a non-refundable ticket after 24 hours, a fee ranging from 200 USD to 500 USD may apply, depending on the destination. Changes to tickets may also incur fees.

Question 10

What are the rules for overweight or oversized baggage?

Accepted Answer

Baggage exceeding 23kg/50lb or 157cm/62 inches linear dimensions will incur overweight and/or oversized baggage fees. Bags over 32kg and/or 292cm linear dimensions will not be accepted as checked baggage and may need to be shipped as cargo.

Question 11

How can I call Caribbean Airlines customer service from another country?

Accepted Answer

If you need to call Caribbean Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Caribbean & Guyana Reservations & Customer Support
Toll-Free	+1 800 744 2225 Call now Monday – Sunday 7:00 a.m. – 8:00 p.m. AST
Customer Service
Jamaica	+1 876 924 8331 Call now
Headquarters
Headquarters	+1 868 625 7200 Call now
International Customer Service (All Other Locations)
Toll-Free	+1 800 523 5585 Call now Monday – Sunday 7:00 a.m. – 8:00 p.m. AST
Jamaica Reservations & Customer Support (Local Calls)
Local	+1 888 359 2475 Call now Monday – Sunday 7:00 a.m. – 8:00 p.m. AST
Special Services and Disability Assistance
Toll-Free	8552252247 Call now 7:00 a.m. – 8:00 p.m.
Trinidad & Tobago and Suriname Reservations & Customer Support
Main	+1 868 625 5540 Call now Monday – Sunday 7:00 a.m. – 8:00 p.m. AST
USA, Canada & St. Maarten Reservations & Customer Support
Toll-Free	+1 800 920 4225 Call now Monday – Sunday 7:00 a.m. – 8:00 p.m. AST

Caribbean Airlines Customer Service Number, Support Phone & Contact Info

About Caribbean Airlines & Customer Service

Caribbean Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)