Question 1

What is CityJet's current business model?

Accepted Answer

CityJet operates exclusively as a wet-lease provider, supplying aircraft, crew, maintenance, and insurance (ACMI) to other airlines. These customer airlines then operate flights under their own brand and flight numbers.

Question 2

Who should I contact regarding my flight booked on an airline but operated by CityJet?

Accepted Answer

You must contact the airline you booked your flight with (e.g., SAS, Lufthansa, Brussels Airlines) for all inquiries, including bookings, check-in, baggage, special assistance, changes, or cancellations. CityJet does not handle customer service for these flights.

Question 3

How do I check in for a flight operated by CityJet?

Accepted Answer

You must check in directly with the airline you booked your flight with, either via their website or at the airport. CityJet does not provide check-in services for these flights.

Question 4

What is CityJet's baggage policy?

Accepted Answer

CityJet's baggage policy aligns with the terms of its partner airlines. For specific baggage allowances and policies, you should refer to the website or contact the airline you booked your flight with.

Question 5

Who handles flight disruptions or compensation claims (e.g., EU261) for flights operated by CityJet?

Accepted Answer

All matters related to flight disruptions, complaints, and compensation claims, including those under EU261, are managed by the airline you booked your flight with, not by CityJet.

Question 6

Does CityJet operate scheduled flights under its own brand?

Accepted Answer

No, CityJet ceased operating scheduled flights under its own brand (with "WX" flight numbers) in October 2018. All current flights are operated on behalf of customer airlines under wet-lease agreements.

Question 7

Can I contact CityJet for special handling requests (e.g., bicycles, pets, outsize baggage)?

Accepted Answer

No, for any special handling requests, you must contact the airline you booked your flight with directly. CityJet cannot process these requests.

Question 8

Where is CityJet's head office located?

Accepted Answer

CityJet's head office is located at Dublin Airport, Ireland.

Question 9

How can I call CityJet customer service from another country?

Accepted Answer

If you need to call CityJet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Head Office
General Office	+353 1 870 0100 Call now Mon-Fri 9am-5pm GMT

CityJet Customer Service Phone Number & Contact Information

How to Contact CityJet

CityJet Customer Service Phone Numbers

CityJet Customer Service FAQ