Question 1

What types of products does Knots 2U offer?

Accepted Answer

Knots 2U offers a comprehensive range of aircraft products, including speed and efficiency modifications (mods), FAA-PMA approved replacement parts, and various components for general aviation and experimental aircraft. These include wing tips, fairings, door seals, interior and exterior fiberglass and plastic parts, and other aerodynamic upgrades designed to improve performance, reduce noise, and enhance efficiency.

Question 2

Where does Knots 2U operate?

Accepted Answer

Knots 2U is based in Burlington, Wisconsin, USA. The company manufactures and distributes its products from this location, serving customers with aircraft modifications and parts globally.

Question 3

How can I contact Knots 2U customer service?

Accepted Answer

You can contact Knots 2U customer service by phone at +12627635100. Their office hours are typically Monday through Friday, 8:00 AM to 5:00 PM CST. You can also reach out via email for sales, customer service, or technical support inquiries, with specific contacts listed on their website.

Question 4

What are Knots 2U's shipping policies?

Accepted Answer

Orders are generally shipped via UPS ground service or USPS 2-3 day service, unless otherwise requested. Free shipping is available on limited, qualifying items for orders shipped within the 48 contiguous United States.

Question 5

What should I do if my order arrives damaged?

Accepted Answer

If you receive a damaged product, you should contact a Knots 2U representative as soon as possible. They will assist you in starting a damage claim with the carrier and work with you to arrange for a new product to be sent out quickly.

Question 6

What is Knots 2U's return policy?

Accepted Answer

Parts purchased from Knots 2U may be returned for a refund within 60 days of purchase. The returned part must be in new and unaltered condition. To initiate a return, you need to contact a Knots 2U representative to be issued an RMA (Return Merchandise Authorization) number.

Question 7

Are there any items that cannot be returned?

Accepted Answer

Yes, certain items may not be returnable. For example, windshields and windows ordered in green may not be eligible for return. It is advisable to confirm the return policy for specific items at the time of purchase.

Question 8

Are there restocking fees for returned items?

Accepted Answer

Depending on the item, a restocking fee of up to 20% could apply to returns. Typical restocking fees are generally 10% or less.

Question 9

How can I get technical support for Knots 2U products?

Accepted Answer

For technical support regarding Knots 2U products, you can contact John Bailey, who is listed as the technical support contact on their website. You can reach him through the main phone number +12627635100 or via email.

Question 10

Are Knots 2U products FAA approved and easy to install?

Accepted Answer

Yes, all Knots 2U products are fully STC'd (Supplemental Type Certificate) and PMA'd (Parts Manufacturer Approval) by the FAA. Kits come with easy-to-read, step-by-step instructions and include all necessary hardware, often with predrilled pilot holes, making them designed for easy installation by aircraft owners or local mechanics.

Question 11

How can I call Knots 2U customer service from another country?

Accepted Answer

If you need to call Knots 2U from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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