Question 1

How can I contact Madagascar Airlines customer service?

Accepted Answer

You can contact Madagascar Airlines customer service through their call center. For international calls, dial +33 (0)1 86 56 22 22. For calls within Madagascar, use +261 (0)20 23 444 44. The call center operates daily from 07:00 to 10:00 (Madagascar hours - UTC + 3). You can also reach them via email at serviceclient@madagascarairlines.com.

Question 2

What is Madagascar Airlines' baggage allowance?

Accepted Answer

Baggage allowance varies by flight type and class. For long-haul flights, Economy Class typically allows 2 pieces of checked baggage, each up to 23 kg, while Business Class allows 2 pieces, each up to 32 kg. For domestic flights, Economy Class (Leisure) allows 1 piece up to 20 kg, and Business Class (Privilege) allows 1 piece up to 30 kg. Carry-on baggage limits also apply, generally 1 piece not exceeding 5 kg for Economy on domestic flights and 12 kg for Economy on long-haul flights. It is always recommended to check your specific ticket for exact allowances.

Question 3

How do I request a refund for my flight?

Accepted Answer

To request a refund, you should contact Madagascar Airlines' customer service department. You may need to provide necessary documents such as your identification, ticket, or bank statement. Refunds are processed in accordance with the fare conditions of your ticket and applicable regulations. If your ticket was purchased through a travel agency, you must request the refund directly from that agency.

Question 4

What is the processing time for refund requests?

Accepted Answer

Madagascar Airlines aims to process refund requests within 30 days after receiving a complete application. This period may be extended during times of exceptional request volume, in which case passengers will be informed. For requests received from March 17, 2025, processing is expected within a maximum of 30 working days.

Question 5

Can I get a refund for a non-refundable ticket?

Accepted Answer

While certain fares do not permit refunds, Madagascar Airlines may grant refunds even for non-refundable tickets in exceptional cases. These include flight cancellations by the airline (offering a full refund or free rebooking) or significant schedule changes (equal to or greater than 5 hours compared to the initial schedule) if the new proposal is unsuitable for the passenger.

Question 6

How can I change or cancel my Madagascar Airlines flight?

Accepted Answer

You have several options to manage your booking, including changing or canceling your flight. It is advisable to contact Madagascar Airlines customer service or visit one of their offices for assistance with modifications or cancellations, as conditions depend on your fare type.

Question 7

What are the check-in options for Madagascar Airlines flights?

Accepted Answer

Madagascar Airlines offers airport check-in and online check-in. For airport check-in, passengers should arrive at least 2 hours before the flight. Online check-in is available up to 30 hours before the flight, but you must still arrive at the airport in advance to drop off any checked luggage at the counter.

Question 8

Does Madagascar Airlines offer group bookings?

Accepted Answer

Yes, Madagascar Airlines offers group bookings for reservations of more than 10 passengers on the same round trip flight and dates. Group offers come with special conditions, such as a single fare for all passengers and more flexible reservation and payment terms. Requests for group offers are handled by quote.

Question 9

What is the policy for special or oversized baggage?

Accepted Answer

Madagascar Airlines allows sports equipment and other special baggage, but it must be declared at the time of booking or no later than 48 hours before departure. Each piece of special baggage must be contained in a single unit, with a maximum authorized weight generally set at 20 kg. Baggage exceeding 32 kg must be shipped as freight. Additional fees may apply for baggage exceeding standard allowances.

Question 10

What travel classes does Madagascar Airlines offer?

Accepted Answer

On its domestic network, Madagascar Airlines offers two travel classes: Economy and Business. For international flights and codeshare flights, the airline may offer up to three travel classes: Economy, Premium, and Business.

Question 11

How can I call Madagascar Airlines customer service from another country?

Accepted Answer

If you need to call Madagascar Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Antananarivo Airport Office
Main	+261 20 22 440 41 Call now 24/7
Domestic Call Center (Madagascar)
Main	+261 20 23 444 44 Call now 07:00–10:00 Daily
Head Office / Antananarivo Office
Main	+261 20 22 510 00 Call now 07:00–22:00 Daily
International Call Center
Main	+33 1 86 56 22 22 Call now 07:00–10:00 Daily

Madagascar Airlines Customer Service Number, Support Phone & Contact Info

About Madagascar Airlines & Customer Service

Madagascar Airlines's Customer Service Phone Numbers

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