Question 1

When did Alitalia cease operations?

Accepted Answer

Alitalia ceased all flight operations on October 15, 2021.

Question 2

What airline replaced Alitalia?

Accepted Answer

Alitalia was replaced by Italia Trasporto Aereo (ITA Airways), a new state-owned flag carrier that commenced operations on October 15, 2021.

Question 3

Can I still get a refund for an old Alitalia ticket?

Accepted Answer

Passengers with Alitalia tickets for flights scheduled after October 15, 2021, were eligible to request a refund. The Italian government allocated funds for reimbursements. If you purchased your ticket directly from Alitalia, a special website and phone number (+39 066 56 49) were available for refund requests. For tickets bought through a travel agency, you should contact the agency directly for a refund.

Question 4

What happened to the Alitalia MilleMiglia loyalty program?

Accepted Answer

The Alitalia MilleMiglia program was acquired by Trenitalia in April 2024. Miles accumulated could be used until January 31, 2025. The program was scheduled to permanently close on December 31, 2025, with mileage accrual ceasing on November 30, 2025. ITA Airways operates its own loyalty program called 'Volare'.

Question 5

Is ITA Airways the same company as Alitalia?

Accepted Answer

No, ITA Airways is not the same company as Alitalia. ITA Airways is a new, separate entity that replaced Alitalia and acquired its brand, but it started fresh without Alitalia's accumulated debts.

Question 6

Can I still check the status of an old Alitalia flight?

Accepted Answer

While Alitalia no longer operates flights, some flight tracking services might still display historical flight data. However, any current flight operations under the Alitalia brand would be operated by ITA Airways.

Question 7

Where can I find information about flights that were previously operated by Alitalia?

Accepted Answer

For current flight information and services that might have previously been associated with Alitalia, you should refer to the official website of ITA Airways, as they are the successor airline and have acquired the Alitalia brand.

Question 8

What should I do if I had an Alitalia travel voucher?

Accepted Answer

Alitalia in extraordinary administration confirmed that it would refund eligible vouchers, such as those issued for flight cancellations or voluntary renunciations due to COVID-19 restrictions that expired before October 14, 2021, or those expiring after October 15, 2021.

Question 9

How can I call Alitalia customer service from another country?

Accepted Answer

If you need to call Alitalia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Canada	+1 866 725 7077 Call now
International	+39 06 8596 0020 Call now
Malta	+356 2778 0221 Call now
Toll-Free Number
United States	+1 877 793 1717 Call now

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