Question 1

How can I contact FlexFlight customer service for W2 airline tickets?

Accepted Answer

For support regarding W2 airline tickets, you can call the main desk at +4545807060. Alternatively, you can send an email to w2.service.req@worldticket.net for assistance.

Question 2

What is FlexFlight's baggage allowance policy?

Accepted Answer

FlexFlight's baggage policy can vary significantly as it often operates as a validating carrier for various partner airlines. For most FlexFlight services, Economy Class typically allows one piece of carry-on luggage (7-8 kg, not exceeding 55 x 40 x 20 cm) plus a small personal item. Checked baggage for Economy Class is usually one piece up to 23 kg, while Business Class often allows two pieces up to 32 kg each. Passengers are strongly advised to check the specific baggage rules listed on their ticket or booking confirmation, especially for flights operated by partner airlines.

Question 3

How do I check in for a FlexFlight flight?

Accepted Answer

FlexFlight offers both online and airport check-in options. Online check-in is typically available through the website or mobile app from 24 to 2 hours before departure, allowing passengers to select seats and print or download boarding passes. For airport check-in, counters usually open 2 hours before scheduled departure and close 45 minutes prior to takeoff. If you are flying with a partner airline, you may need to check in on their respective website.

Question 4

Can I change or cancel my FlexFlight booking?

Accepted Answer

The ability to change or cancel a FlexFlight booking, and any associated fees or refunds, largely depends on the fare class, the operating airline (if it's a partner flight), and the terms and conditions of your specific ticket. For flights booked directly with FlexFlight, specific requests may require contacting them. If your flight is with a partner airline, that airline's policies for changes, cancellations, and refunds will apply.

Question 5

Does FlexFlight offer online seat selection?

Accepted Answer

Yes, FlexFlight generally offers online seat selection, which may be available at a nominal fee or for free depending on your flight booking and fare class. Passengers can typically select their seats during the booking process or when checking in online.

Question 6

What are my rights if my FlexFlight flight is delayed or cancelled?

Accepted Answer

If your FlexFlight flight is delayed by two hours or more, the airline has a duty of care to offer food, drink, and accommodation if necessary. For delays of three hours or more, or cancellations with less than 14 days' notice, you may be entitled to compensation under EU Regulation 261/2004, depending on the flight's distance and origin/destination. FlexFlight must offer alternative transportation or a refund for cancelled flights.

Question 7

Does FlexFlight have a loyalty program?

Accepted Answer

Currently, FlexFlight does not maintain its own proprietary frequent flyer program or a points-based loyalty scheme. Its business model prioritizes flexibility and global connectivity through its partner network rather than a traditional loyalty program.

Question 8

How can I book a private charter with FlexFlight?

Accepted Answer

FlexFlight offers ad-hoc charter services with its own fleet of business jets. You can contact their Charter Hotline at +4545807060 or email sales@flexflight.dk to arrange a private charter tailored to your schedule and requirements.

Question 9

How can I call FlexFlight customer service from another country?

Accepted Answer

If you need to call FlexFlight from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Operations
Main Desk	+45 45 80 70 60 Call now 24/7 CET

FlexFlight Customer Service Number, Support Phone & Contact Info

About FlexFlight & Customer Service

FlexFlight's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)