Question 1

How can I contact Saudia customer service from outside Saudi Arabia?

Accepted Answer

Saudia provides various international contact numbers for customer service, reservations, and specific queries. For general inquiries, you can often find country-specific numbers on their official website. Additionally, you can reach out via their social media channels like Twitter (@Saudia_Care) and Facebook Messenger, which operate 24/7.

Question 2

What is Saudia's policy for flight cancellations and refunds?

Accepted Answer

Saudia generally allows passengers to cancel flights within 24 hours of booking for a full refund, provided the departure is at least seven days away. For cancellations made after this 24-hour window, fees may apply, varying based on the ticket fare and the time of cancellation relative to the departure date. Refunds for eligible tickets can be requested through the Saudia website's 'Manage Bookings' section or by contacting their call center.

Question 3

How can I change or reschedule my Saudia flight?

Accepted Answer

You can change your Saudia flight online via the 'Manage Booking' section on their website, by calling their customer service, or through a Saudia sales office. Changes are subject to availability, and fare differences or change fees may apply depending on your ticket class and the timing of the modification. Changes made within 24 hours of booking are often free if the flight is more than seven days away.

Question 4

What is Saudia's baggage allowance for checked and carry-on luggage?

Accepted Answer

Baggage allowance varies by travel class and destination. Typically, Economy/Guest class passengers are allowed one or two checked bags, each weighing up to 23 kg (50 lbs), while First and Business Class passengers can check two bags, each up to 32 kg (70 lbs). For carry-on, Economy usually allows one bag up to 7 kg, and premium classes allow one bag up to 9 kg, plus a personal item. Specific dimensions also apply.

Question 5

What should I do if my baggage is delayed or lost?

Accepted Answer

If your baggage is delayed or lost, you should report it at the Baggage Service Office before leaving the arrival area at the airport. You can also complete an online claim form via the Saudia website within 48 hours to create a claim number. A reference number will be issued, which you can use to track the status of your baggage.

Question 6

How do I request a refund for an online ticket?

Accepted Answer

To refund a ticket issued online using a credit card, you should cancel the booking and request a refund through the 'Manage Bookings' service on the Saudia website. Navigate to your booking and click on 'Cancel and Refund'. For other payment methods or involuntary refunds (e.g., flight cancellation), you may need to contact Saudia's virtual agent or call center.

Question 7

How can I get support for my Alfursan loyalty program queries?

Accepted Answer

Alfursan members can contact the Alfursan Care Center for assistance with their loyalty program queries. Specific contact numbers are available on the Saudia website, or you can manage your account and access services by logging into your Alfursan profile online.

Question 8

Are there any special considerations for Hajj and Umrah pilgrims regarding baggage?

Accepted Answer

While the standard baggage allowance generally applies to Hajj and Umrah pilgrims, there are often extra rules regarding what can be brought, such as restrictions on food, liquids, perfumes, and certain electronic devices. It is advisable for pilgrims to check the specific guidelines on Saudia's official website before packing.

Question 9

What payment methods are eligible for ticket refunds?

Accepted Answer

Tickets paid for using cash, check, SADAD, SPAN, VISA, MasterCard, or American Express are generally eligible for a refund. The refund process and timeline may vary depending on the original payment method.

Question 10

How can I call Saudi Arabian Airlines customer service from another country?

Accepted Answer

If you need to call Saudi Arabian Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo
Cargo	+966 9200 03111 Call now
Customer Service
Customer Service	+966 9200 03777 Call now
Outside KSA (Alfursan Queries)	+966 14 847 9797 Call now
Outside KSA (Reward Tickets)	+966 12 686 1010 Call now
SAUDIA Holidays	+966 9200 30000 Call now
Legal
Legal	+966 12 686 4588 Call now +966 800 118 0000 Call now
Sales/ Reservations
Bahrain	+973 6500 5665 Call now
Canada	+1 855 588 0999 Call now
France	+33 820 20 05 05 Call now
Germany	+49 180 3 698888 Call now
Jordan	+962 6 577 7766 Call now
Kuwait	+965 2220 0072 Call now
Oman	+968 800 74248 Call now
Qatar	+974 800101093 Call now
Saudi Arabia	+966 9200 22222 Call now
Spain	+34 911 88 00 20 Call now
Switzerland	+41 848 006 600 Call now
Turkey	+90 850 455 1601 Call now
UK	+44 121 790 0430 Call now +44 371 200 4433 Call now
United Arab Emirates	+971 4 248 5777 Call now
Sales/Reservations
France (Alternative)	+33 1 87 65 18 66 Call now
Italy	+39 06 895848 Call now
Spain (Toll-Free)	+34 900 499 006 Call now
UK (Alternative)	+44 161 394 0567 Call now
Toll-Free Number
USA	+1 800 472 8342 Call now

Saudi Arabian Airlines Customer Service Number, Support Phone & Contact Info

About Saudi Arabian Airlines & Customer Service

Saudi Arabian Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)