Question 1

How early should I check in for my flight at Changi Airport?

Accepted Answer

It is recommended to check in at least two hours before your departure time. Most airline check-in counters open at least two to three hours before your flight. Online check-in is also often available.

Question 2

What should I do if I lose an item at Changi Airport?

Accepted Answer

For items lost within the airport premises, approach the nearest Information Counter or a Changi Experience Agent to file a report. For items lost on an aircraft or for baggage inquiries, contact the handling agent for your specific airline.

Question 3

Can I visit Jewel Changi Airport during transit?

Accepted Answer

Yes, you can visit Jewel Changi Airport during transit if you clear immigration and have sufficient time before your next flight.

Question 4

Do I need a visa for a layover at Changi Airport?

Accepted Answer

Most travelers can transit through Changi Airport without a visa if they remain in the transit area for up to 24 hours. However, it is advisable to check specific visa requirements based on your nationality and destination.

Question 5

What are the general carry-on and checked baggage rules at Changi Airport?

Accepted Answer

Carry-on baggage typically has a maximum weight of 7 kg and dimensions of 115 cm (L+W+H), but this can vary by airline. Liquids, aerosols, and gels in carry-on must be in containers ≤100ml, placed in a 1-litre clear resealable bag. Checked baggage usually has a limit of 20-30 kg, also varying by airline. Prohibited items include sharp objects, firearms, fireworks, and strong chemicals.

Question 6

How do I claim a GST (Goods and Services Tax) refund at Changi Airport?

Accepted Answer

To claim a GST refund, you must use the eTRS (electronic Tourist Refund Scheme) self-help kiosks at the airport. For purchases you plan to check-in, apply for the refund at kiosks in the departure check-in hall (before immigration). For hand-carry items, apply at kiosks in the Departure Transit Lounge (after immigration). If transactions are not approved, approach a Customs officer.

Question 7

Are there services for passengers with reduced mobility or special assistance needs?

Accepted Answer

Yes, Changi Airport offers complimentary wheelchair services available on a first-come, first-served basis, which can be requested through airline services or at information counters. Priority lanes are also available at immigration and security checkpoints for passengers with reduced mobility and their companions.

Question 8

What are the operating hours of Changi Airport?

Accepted Answer

Singapore Changi Airport operates 24 hours a day, 7 days a week, with essential services like customs, immigration, baggage handling, and security screening remaining operational around the clock.

Question 9

How can I contact Changi Airport customer service for general inquiries?

Accepted Answer

You can reach Changi Airport's Customer Service Representatives by calling +65 6595 6868, which operates 24 hours daily, or by emailing enquiry@changiairport.com for inquiries pertaining to flights, airlines, lost & found, and other customer concerns.

Question 10

What is the policy for returning products purchased at Changi Airport?

Accepted Answer

You may request a product exchange or return within thirty (30) days of purchase, provided the products are in the condition specified by the Return Policy. Contact the Shopping Concierge, indicating your order number, to initiate the process. Refunds are typically processed via the original payment method within fourteen business days.

Question 11

How can I call Changi Airport customer service from another country?

Accepted Answer

If you need to call Changi Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage and Lost & Found (Airline Handling Agents)
dnata Singapore (Terminal 4)	+65 6581 1595 Call now 08:30 AM to 02:00 AM
dnata Singapore (Terminals 1 & 3, Overseas Callers)	+65 6723 1188 Call now
dnata Singapore (Terminals 1 & 3, Toll-Free)	+1 800 723 1423 Call now Terminal 1: 24 hours; Terminal 3: 08:30 AM to 02:00 AM
GTRSG (Terminal 4)	+65 6585 6455 Call now 07:30 AM to 11:30 PM
SATS (Terminals 1, 2 & 3, Other Airlines)	+65 6597 4500 Call now 07:30 AM to 11:30 PM
SATS (Terminals 2 & 3, Singapore Airlines Group)	+65 6597 4501 Call now 07:30 AM to 11:30 PM
Customer Service
Airport Police	+65 6546 0000 Call now
Changi Airports International	+65 6541 1922 Call now
Changi eProcure	+65 6302 5317 Call now
Fault Management Centre	+65 6541 2424 Call now
iShopChangi (WhatsApp Chat Only)	+65 9462 8238 Call now
Jewel Changi Airport	+65 6956 9898 Call now
Direct line	+65 6595 6868 Call now
Terminal 2 (Public)	+65 6214 1683 Call now
Terminal 2 (Transit)	+65 6214 0448 Call now
Terminal 3 (Public)	+65 6242 8936 Call now
Terminal 3 (Transit)	+65 6214 0672 Call now
Emergency/ Hotline
For Fire Emergencies	+65 6541 2525 Call now
Raffles Medical Group	+65 6543 2223 Call now
Media
Media	+65 8608 3522 Call now
Report Fraud
Fraud and Ethics Hotline	+65 6603 4949 Call now

Changi Airport Customer Service Number, Support Phone & Contact Info

About Changi Airport & Customer Service

Changi Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)