Question 1

How can I contact Air France customer service?

Accepted Answer

You can contact Air France customer service via phone, email, or social media platforms such as WhatsApp, Messenger, and Apple Messages.

Question 2

What are Air France's customer service hours?

Accepted Answer

Air France phone support is generally available from 8 a.m. to 11 p.m. Eastern time, 7 days a week.

Question 3

How can I manage my booking online?

Accepted Answer

You can manage your booking by visiting the 'My Bookings' section on the official Air France website or through their mobile application. You will typically need your booking reference and last name to log in.

Question 4

What is Air France's cancellation policy?

Accepted Answer

Air France offers a 24-hour cancellation policy, allowing a full refund without penalties if you cancel within 24 hours of booking, provided the flight is at least 7 days away. For cancellations outside this window, refund eligibility depends on the fare type and specific conditions. If Air France cancels your flight, you are generally entitled to a full refund or rebooking.

Question 5

How do I request a refund for my ticket?

Accepted Answer

You can request a refund online via the 'My Bookings' section on the Air France website. Eligibility for a refund depends on your ticket's fare conditions and the reason for cancellation. If you encounter difficulties online, you can contact customer service for assistance.

Question 6

What is the baggage allowance for Air France flights?

Accepted Answer

Baggage allowance, including carry-on and checked luggage, varies based on your cabin class (Economy, Premium Economy, Business, La Première), fare type, and flight route. Specific weight and size limits apply to both carry-on and checked bags.

Question 7

What should I do if my baggage is delayed, lost, or damaged?

Accepted Answer

If your baggage is delayed, lost, or damaged, you should report it immediately to the Air France KLM baggage office at the airport before leaving. You will need to fill out a Property Irregularity Report (PIR) and receive a claim number to track the status of your baggage.

Question 8

Does Air France offer support for passengers with disabilities or special needs?

Accepted Answer

Yes, Air France provides support for passengers with disabilities or special needs. Information and assistance are available at airports, and you can also find details on their website or by contacting customer service.

Question 9

How can I claim missing Flying Blue Miles?

Accepted Answer

If you are a Flying Blue member and have missing Miles from a flight, you can claim them through your Flying Blue account online or by contacting Air France customer service.

Question 10

Can I change the name on my Air France ticket?

Accepted Answer

Air France tickets are generally personal and non-transferable. For minor corrections to a name, it is advisable to contact Air France customer service as soon as possible. Substantial name changes may require canceling the original booking and purchasing a new ticket.

Question 11

How can I call Air France customer service from another country?

Accepted Answer

If you need to call Air France from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Services
Baggage Policy/Specialized Support	+1 866 558 3017 Call now
Baggage Search/Lost Baggage	+1 800 873 2247 Call now
Claims
Claims	+1 877 247 9247 Call now
Customer Service
Customer Service	+1 212 830 4000 Call now +1 800 872 3224 Call now +33 9 70 01 98 02 Call now
Saphir Service	+1 800 210 6508 Call now
Customer Service (Brazil)
Compliments, Suggestions, Refunds, Cancellations or Complaints	+55 800 724 8352 Call now 8h to 18h, 7 days a week
Customer Service (India)
Customer Support	+91 1800 419 2033 Call now Mon-Fri 8am-8pm, Sat-Sun 9am-5pm
Legal
Legal	+33 9 69 39 36 54 Call now
Loyalty Program & Passes
Youth, Senior, Weekend or Discount Pass Inquiries	+33 9 69 39 10 30 Call now Monday to Friday, 9:00 AM to 5:00 PM (excluding public holidays)
TDD Service
TDD Service	17118336482072 Call now 8 a.m. to 11 p.m. Eastern time, 7 days a week
Toll-Free Number
Immediate Travel	+1 800 237 2747 Call now

Air France Customer Service Number, Support Phone & Contact Info

About Air France & Customer Service

Air France's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)