Question 1

What are the rules for carrying liquids in hand luggage at Shannon Airport?

Accepted Answer

At Shannon Airport, you do not need to remove liquids or electronic items from your cabin bags during security screening. There is no restriction on the quantity of liquids or gels you can bring in your carry-on luggage, with items in containers of up to 2 litres allowed. However, these specific rules apply only at Shannon Airport; if you are connecting or returning via another airport, you should check their local liquid restrictions, as they may still enforce the 100ml limit and require liquids to be placed in plastic bags.

Question 2

What is US Preclearance at Shannon Airport and how does it work?

Accepted Answer

Shannon Airport offers full US Customs and Border Protection (CBP) preclearance, meaning passengers flying directly to the United States complete all US immigration, customs, and agriculture inspections in Ireland before their flight. This allows them to arrive in the US as domestic passengers, bypassing queues upon arrival. It is recommended to arrive at the airport at least 3 hours before a US-bound flight to allow sufficient time for this procedure.

Question 3

What should I do if I lose an item at Shannon Airport?

Accepted Answer

If you lose an item on board an aircraft, you should contact your airline directly, as Shannon Airport does not handle items left on planes or airline-lost baggage. If you lose an item within the airport terminal, you should go to the Lost Property service at the Airport Services Desk, located in the check-in area. A standard administration fee of €5.00 applies for collecting lost property, and items are retained for a period of 90 days.

Question 4

How can I request assistance for reduced mobility (PRM) at Shannon Airport?

Accepted Answer

Passengers requiring reduced mobility (PRM) assistance should ideally make arrangements directly with their airline at least 48 hours in advance of their flight. However, non-pre-booked assistance can also be requested on the day of travel from the PRM Assistance Desk located in the Departures/Check-in area. The service is available daily between 04:00 and midnight, with extensions for delayed or diverted flights.

Question 5

Can I cancel my pre-booked parking at Shannon Airport?

Accepted Answer

Yes, you can cancel your online parking booking up to six hours in advance of your booked arrival time and date in the car park. This can be done using the "Manage My Booking" function available in the Quick Quote section on the Shannon Airport home page. The full booking fee will be refunded to the credit card account used for the original booking.

Question 6

How early should I arrive at Shannon Airport before my flight?

Accepted Answer

For flights within Europe, it is recommended to arrive at the airport at least 2 hours before your scheduled departure. If you are flying to the USA, you should allow approximately 3 hours due to the US Customs and Border Protection Preclearance procedure. Always check your airline's specific recommendations as well.

Question 7

What items are prohibited in hand luggage at Shannon Airport?

Accepted Answer

Certain items are prohibited in hand luggage and will be confiscated at the security screening point. These include sharp objects such as knives (of any length), scissors (of any size), razor blades, and hypodermic syringes (unless medical proof is shown). Other prohibited items include toy or replica guns, catapults, tradesman's tools, sporting bats and clubs, and flammable substances. It is advisable to pack any questionable items in your checked luggage.

Question 8

How can I contact Shannon Airport for general inquiries?

Accepted Answer

For general inquiries, you can contact Shannon Airport by phone at +353 61 712 000. For feedback or other general questions, you can also send an email to comments@shannonairport.ie.

Question 9

Does Shannon Airport offer free Wi-Fi?

Accepted Answer

Yes, Shannon Airport provides free Wi-Fi internet access throughout its terminal building for all passengers.

Question 10

How can I call Shannon Airport customer service from another country?

Accepted Answer

If you need to call Shannon Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility Officer
Accessibility Queries	+353 61 712 471 Call now
Customer Service
Airport Taxi Information	+353 61 471 538 Call now
App Support	+353 86 023 5155 Call now
Baggage Assistance	+353 61 712 474 Call now
Lost Property	+353 87 057 4354 Call now
Lost Property/Baggage	+353 1 761 7838 Call now
PRM / Reduced Mobility Assistance	+353 87 337 3401 Call now
Direct line	+353 61 712 000 Call now
USA Customs and Border Protection	+353 61 472 297 Call now
General Info
General Info	+353 61 712 228 Call now
Media
Media	+353 61 712 890 Call now
Sales/ Reservations
Sales/ Reservations	+353 1 761 7856 Call now
Swissport Baggage Services
Baggage Assistance	+353 87 000 5504 Call now Daily 08:00 - 18:00

Shannon Airport Customer Service Number, Support Phone & Contact Info

About Shannon Airport & Customer Service

Shannon Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)