Question 1

What is Tailwind Airlines' baggage allowance for carry-on and checked luggage?

Accepted Answer

For carry-on baggage, passengers are generally allowed one piece weighing up to 8 kg with maximum dimensions of 55x40x20 cm. For checked baggage, the standard allowance is one piece weighing up to 20 kg per passenger, though this can vary by route and is specified in the travel contract. Excess baggage is typically charged at 8-10 EUR per kilogram, with a maximum weight of 32 kg per single piece of luggage.

Question 2

Does Tailwind Airlines offer online check-in?

Accepted Answer

No, Tailwind Airlines does not currently offer online check-in for its flights. Passengers are required to check in at the airport prior to departure.

Question 3

What are the airport check-in deadlines for Tailwind Airlines flights?

Accepted Answer

Airport check-in for Tailwind Airlines flights typically begins 2.5-3 hours before departure and closes 60 minutes prior to the scheduled departure time. Passengers should ensure they complete check-in within this timeframe.

Question 4

Can I reserve a specific seat on a Tailwind Airlines flight?

Accepted Answer

Seat reservation for Tailwind Airlines flights is generally possible from 14 days up to 3 days before your departure date. For return flights, seat reservation is available from 28 days up to 3 days before the return date. It is no longer possible to reserve a seat from 2 days before departure. Seat reservation is only confirmed once the booking is complete.

Question 5

Are meals provided on Tailwind Airlines flights?

Accepted Answer

Tailwind Airlines does not provide complimentary meals on board, and it is not possible to pre-order meals for flights.

Question 6

What is the policy for unaccompanied minors traveling with Tailwind Airlines?

Accepted Answer

The unaccompanied minor service is available for children between the ages of 6 and 12, at a cost of 40 EUR one way per child. To arrange this service, a request must be sent via email to sales@chartershop.eu at least 96 hours before the scheduled departure.

Question 7

How can I transport my pet on a Tailwind Airlines flight?

Accepted Answer

Tailwind Airlines accepts only dogs and cats for carriage. There are limitations of no more than 2 animals in the cabin and no more than 4 animals in the baggage compartment per flight. Passengers must send a request to sales@chartershop.eu at least 96 hours before departure to clarify the possibility of arranging pet transportation, indicating the offer and animal data. Passengers are also responsible for inquiring about necessary documents and rules for pet transportation.

Question 8

How can I contact Tailwind Airlines customer service from outside Turkey?

Accepted Answer

You can contact Tailwind Airlines' Head Office main line at +902124653737. Additionally, for customer service inquiries, particularly from Europe, a 24/7 hotline for Berlin Airport is available at +4930609160910.

Question 9

What is Tailwind Airlines' policy on flight cancellations and refunds?

Accepted Answer

If a flight departing from a European airport is canceled, passengers may be entitled to compensation or a refund under EC 261 regulations, provided the cancellation is less than 14 days before departure and not due to extraordinary circumstances outside the airline's control. For specific refund or compensation claims, passengers are advised to contact the airline or their travel agent.

Question 10

How can I call Tailwind Airlines customer service from another country?

Accepted Answer

If you need to call Tailwind Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service (Berlin Airport Hotline)
Hotline	+49 30 609160910 Call now 24/7
Head Office
Main Line	+90 212 465 37 37 Call now Mon-Fri 9am-6pm TRT

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