Question 1

What is Bangkok Airways' 24-hour cancellation policy?

Accepted Answer

Passengers can cancel their flight tickets within 24 hours of booking without penalty or charges for a full refund, provided the booking was made at least one week before the scheduled departure date.

Question 2

Are there fees for canceling a flight after 24 hours?

Accepted Answer

Yes, after 24 hours, cancellations are permitted up to 1 hour before the flight but will incur a fee based on the fare type and route. For international flights, cancellation fees can range from $100 to $500.

Question 3

How can I cancel my Bangkok Airways flight?

Accepted Answer

You can cancel your flight online through the 'Manage My Booking' feature on the official website, by calling the customer service at +66 (2) 270 6699, or by visiting a Bangkok Airways ticket office at the airport.

Question 4

Am I eligible for a refund if I cancel my ticket?

Accepted Answer

Refund eligibility depends on the ticket's fare rules. Generally, refunds are issued for unused portions of tickets. For non-refundable tickets, only unused airport and government taxes may be refunded.

Question 5

How long does it take to process a refund?

Accepted Answer

Refunds are typically processed within 7 to 10 working days and will be credited back to the original payment method used for the booking.

Question 6

What is the checked baggage allowance for Economy Class?

Accepted Answer

Economy Class passengers are generally allowed a maximum checked baggage weight of 20 kilograms (44 lbs) for adults and children, and 10 kilograms (22 lbs) for infants.

Question 7

What are the rules for carry-on baggage?

Accepted Answer

Passengers are allowed one piece of carry-on baggage with a maximum weight of 5 kilograms (11 lbs) and dimensions not exceeding 50 cm x 36 cm x 23 cm (19.6" x 14.1" x 9").

Question 8

How do I pay for excess baggage?

Accepted Answer

For baggage exceeding the standard allowance, excess baggage charges apply, typically around THB 180 per kilogram for domestic routes. Rates for international routes vary by zone. Passengers can purchase prepaid baggage at a lower price through the Call Center, ticketing offices, or the 'Manage My Booking' section on the website.

Question 9

When can I check-in online for my flight?

Accepted Answer

Online check-in is available from 24 hours up to 1 hour before your scheduled flight departure time.

Question 10

Who is eligible to use online check-in?

Accepted Answer

All passengers holding e-tickets with a confirmed reservation are eligible for online check-in. Exceptions include passengers requiring medical or special assistance, unaccompanied minors, or those with tickets requiring additional payment or identification for discount fares.

Question 11

How can I call Bangkok Airways customer service from another country?

Accepted Answer

If you need to call Bangkok Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
FlyerBonus Member Service	+66 227066992 Call now
Direct line	+66 2 270 6699 Call now
Don Mueang International Airport Office
Direct line	0202459901 Call now 07:00 - 18:30 Everyday
Headquarters
Headquarters	+66 2 265 5678 Call now
Investors/ Franchising
Investors/ Franchising	+66 2 265 5709 Call now
Reservations - Canada
Reservations	+60 4 689 8998 Call now
Reservations - UK
Reservations	02073075800 Call now
Reservations - US
Reservations	+1 800 200 5118 Call now
Samui Airport Office
Operator	+66 77 428 500 Call now 05:00 - 20:30 Everyday
Ticketing	+66 77 428 555 Call now 05:00 - 20:30 Everyday

Bangkok Airways Customer Service Number, Support Phone & Contact Info

About Bangkok Airways & Customer Service

Bangkok Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)