Question 1

How can I contact MIAT Mongolian Airlines customer service?

Accepted Answer

You can contact MIAT Mongolian Airlines' Call Center in Mongolia for reservations at +97611333999. For general inquiries, you can reach their Customer Service at +97670049967. Additionally, for international support, particularly for Mongolian citizens abroad, a Viber number +97694001476 is available. Email support is also provided via customerservice@miat.com for general inquiries and cc@miat.com for reservations.

Question 2

What is MIAT Mongolian Airlines' baggage allowance policy?

Accepted Answer

MIAT Mongolian Airlines has different baggage policies for carry-on and checked baggage based on your cabin class. For Economy Class, passengers are generally allowed one piece of carry-on baggage up to 5 kg (or 8 kg on some routes) and one piece of checked baggage up to 23 kg. Business Class passengers are typically allowed two pieces of carry-on baggage with a total weight of 10 kg (or 8 kg per piece on some routes) and two pieces of checked baggage, each up to 32 kg. The maximum linear dimensions for checked baggage are usually 158 cm.

Question 3

How and when can I check in for my MIAT Mongolian Airlines flight?

Accepted Answer

MIAT Mongolian Airlines offers online check-in for international flights, available from 48 hours up to 2 hours before the scheduled departure time. Passengers can print their boarding pass or have it sent to their email. For airport check-in, it is recommended to arrive at least 2 hours and 30 minutes before departure for international flights to allow sufficient time for check-in and security procedures. If you have only hand baggage and have completed online check-in, you should arrive at the online check-in counter at least 1 hour before departure; with checked baggage, arrive at least 2 hours before departure. Online check-in is not available for domestic, charter, codeshare flights, or passengers requiring special services.

Question 4

What is the policy for flight cancellations and refunds with MIAT Mongolian Airlines?

Accepted Answer

MIAT Mongolian Airlines' cancellation and refund policies depend on the fare class purchased. Flexible fares generally allow modifications and refunds, though fees may apply. Non-refundable or promotional fares typically have restrictions on changes and cancellations, or may offer travel credit instead of cash refunds. Fees for changes or cancellations can vary by route, fare type, and how close to departure the change is made. Refund eligibility requires adherence to deadlines specified in the fare conditions, and requests must be submitted through official MIAT channels.

Question 5

Does MIAT Mongolian Airlines offer special assistance for passengers with disabilities or other needs?

Accepted Answer

Yes, MIAT Mongolian Airlines is committed to making air travel accessible and safe. They offer dedicated services for unaccompanied minors, ensuring supervision by cabin crew. Wheelchair assistance and special handling can be arranged for passengers with reduced mobility or disabilities; it is strongly recommended to request these services at the time of booking to ensure availability. Parents traveling with infants can also request bassinet seats on suitable aircraft, subject to availability.

Question 6

Does MIAT Mongolian Airlines have a frequent flyer program?

Accepted Answer

Yes, MIAT Mongolian Airlines operates a frequent flyer program called "Blue Sky Mongolia." This program rewards regular travelers with opportunities to earn Blue Sky miles, which can be redeemed for benefits such as discounts on future flights, award tickets, upgrades, excess baggage, and exclusive access to airport lounges in Ulaanbaatar. Members should present their membership card when making reservations and checking in for flights to ensure they receive these advantages.

Question 7

Can I manage my booking or check flight status online with MIAT Mongolian Airlines?

Accepted Answer

Yes, MIAT Mongolian Airlines provides options to manage your booking and check flight status online. You can access flight schedules and manage reservations via their official website, www.miat.com. To check your flight status, you can typically enter your flight number, departure date, and destination city on the airline's website or through their mobile app. This allows you to stay informed about any schedule changes or delays.

Question 8

Does MIAT Mongolian Airlines have a mobile app?

Accepted Answer

Yes, MIAT Mongolian Airlines offers a mobile app available for download on iOS and Android devices. The app allows passengers to book flights, manage their bookings, view trip history, perform mobile check-in, check flight status, and access contact information. The app aims to provide convenience for managing travel details anytime and anywhere.

Question 9

How can I call MIAT Mongolian Airlines customer service from another country?

Accepted Answer

If you need to call MIAT Mongolian Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center Mongolia
Reservations	+976 11 33 3999 Call now
Customer Service
General Inquiries	+976 7004 9967 Call now
Head Office
Company Contact	+976 7004 9992 Call now
International Support
Viber for Citizens Abroad	+976 9400 1476 Call now

MIAT Mongolian Airlines Customer Service Number, Support Phone & Contact Info

About MIAT Mongolian Airlines & Customer Service

MIAT Mongolian Airlines's Customer Service Phone Numbers

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Frequently Asked Questions (FAQ)