Question 1

How can I contact Domestic Airlines customer service?

Accepted Answer

You can contact Domestic Airlines customer service through their parent company, Air Algérie. A general customer service line is available 24 hours a day, 7 days a week.

Question 2

What is the baggage allowance for Domestic Airlines flights?

Accepted Answer

As a subsidiary of Air Algérie, Domestic Airlines generally follows Air Algérie's baggage policy. For domestic flights in Economy Class, passengers are typically allowed one piece of checked baggage up to 23 kg, and one cabin bag up to 10 kg (5 kg for ATR flights). Business Class passengers are allowed two pieces of checked baggage, each up to 23 kg. Always check your specific ticket for the exact allowance.

Question 3

What are the fees for excess baggage?

Accepted Answer

Fees for excess baggage apply if your luggage exceeds the allowed number, weight, or dimensions. These charges vary depending on the route and fare type. It is advisable to check the specific fees on the official website or during booking.

Question 4

Does Domestic Airlines offer online check-in?

Accepted Answer

Yes, Domestic Airlines, through Air Algérie, offers online check-in for the convenience of its passengers. For domestic flights, online check-in is generally available from 24 hours up to 60 minutes before the scheduled departure time.

Question 5

What is the refund policy for cancelled or significantly delayed flights?

Accepted Answer

Passengers are entitled to a full refund if their flight is cancelled or significantly changed (e.g., domestic delay of 3+ hours, international delay of 6+ hours) and they do not accept alternative transportation or travel credits. Refunds must include all government-imposed taxes and airline-imposed fees.

Question 6

How long does it take to process a refund?

Accepted Answer

Airlines are required to issue refunds within seven business days for credit card purchases and 20 calendar days for other payment methods, once the refund becomes due.

Question 7

How can I change or cancel my flight booking?

Accepted Answer

You can typically change or cancel your flight booking online through the airline's website or by contacting customer service. Some regulations allow for free changes or cancellations within 24 hours of booking for flights booked at least seven days in advance.

Question 8

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is lost or damaged, you should file a mishandled baggage report at the airport. You may be entitled to a refund of your checked bag fee if it is not delivered within a specified timeframe (e.g., 12 hours for domestic flights, 15-30 hours for international flights).

Question 9

How can I request special assistance for my flight?

Accepted Answer

For special assistance, such as wheelchair services or other accessibility needs, it is recommended to contact customer service in advance of your flight to make arrangements.

Question 10

What payment methods are accepted for online bookings?

Accepted Answer

While not explicitly stated for Domestic Airlines, its parent company, Air Algérie, accepts payments with Visa/Mastercard for online bookings.

Question 11

How can I call Domestic Airlines customer service from another country?

Accepted Answer

If you need to call Domestic Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Airport Assistance
Houari Boumediene Airport	+213 21 50 91 91 Call now
General Customer Service
24/7 Support	+213 21 98 63 63 Call now
Information Desk
Main Support	+213 21 73 78 00 Call now Daily 8am-6pm CET

Domestic Airlines Customer Service Number, Support Phone & Contact Info

About Domestic Airlines & Customer Service

Domestic Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)