Question 1

How can I contact Akasa Air customer support?

Accepted Answer

You can contact Akasa Air's 24x7 Akasa Care Centre at +91 9606 112131 or email them at info@akasaair.com.

Question 2

How can I check my flight status?

Accepted Answer

You can check your flight status on the Akasa Air website by entering your booking reference number or by calling their customer service line.

Question 3

What is Akasa Air's baggage allowance for domestic flights?

Accepted Answer

For domestic flights, passengers are allowed one checked bag up to 15 kg and one cabin bag up to 7 kg.

Question 4

What is Akasa Air's baggage allowance for international flights?

Accepted Answer

For most international flights, passengers are allowed two checked bags with a combined weight of 30 kg and one cabin bag up to 7 kg. For flights to Phuket, it's one checked bag up to 20 kg.

Question 5

How can I pre-book excess baggage?

Accepted Answer

Excess baggage can be pre-purchased online through the Akasa Air website or mobile app, which is generally cheaper than purchasing at the airport.

Question 6

What is Akasa Air's cancellation policy?

Accepted Answer

Akasa Air's cancellation policy allows refunds based on the fare type and timing of cancellation. Full refunds may be available for cancellations within 24 hours of booking and at least 7 days before departure. Cancellation fees apply for other situations.

Question 7

How do I get a refund for a cancelled flight?

Accepted Answer

For bookings made online or through the Akasa Care Centre, you can visit the "Manage Booking" section on the website to cancel and apply for a refund. Refunds are typically processed within 7-10 business days to the original payment method.

Question 8

Can I change my flight after booking?

Accepted Answer

Yes, you can reschedule or make changes to your booking through the "Manage Booking" section on the Akasa Air website or by contacting the Akasa Care Centre. Change fees and fare differences may apply.

Question 9

When does web check-in open and close for Akasa Air flights?

Accepted Answer

Web check-in is available from 48 hours up to 1 hour before the scheduled departure time for both domestic and international flights.

Question 10

Can I change the name on my ticket?

Accepted Answer

No, Akasa Air tickets are non-transferable, and name changes on a confirmed reservation are not permissible. You would need to cancel the existing ticket and book a new one.

Question 11

How can I call Akasa Air customer service from another country?

Accepted Answer

If you need to call Akasa Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Akasa Care Centre
Customer Support	+91 96061 12131 Call now 24x7
Customer Support
Head Office	+91 80010 01051 Call now Mon–Fri 09:00–18:00 IST

Akasa Air Customer Service Number, Support Phone & Contact Info

About Akasa Air & Customer Service

Akasa Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)