Question 1

How can I contact ANA customer service?

Accepted Answer

You can contact ANA customer service by phone, email, or through their chatbot available on the official website.

Question 2

How can I change or cancel my ANA flight?

Accepted Answer

You can change or cancel your flight online via your booking details on the ANA website or by contacting customer service by telephone. Refund eligibility depends on the ticket type and the timing of the cancellation.

Question 3

What is ANA's 24-hour cancellation policy?

Accepted Answer

ANA offers a 24-hour cancellation policy, allowing free full refunds if you cancel within 24 hours of booking, provided your flight departs more than 7 days later.

Question 4

How do I report delayed or missing baggage?

Accepted Answer

You should report delayed or missing baggage immediately upon arrival at the airport's baggage service desk or by using the delayed baggage self-service portal on the ANA website.

Question 5

Can I get a refund for paid services if my flight is delayed or canceled?

Accepted Answer

Yes, refunds for paid services, such as advance seat reservations, are provided at the original point of issue. Contact ANA by telephone if you purchased the service on the ANA website or over the phone.

Question 6

How can I inquire about ANA Mileage Club services?

Accepted Answer

You can contact the ANA Mileage Club Service Center by phone or manage your mileage account online through the 'Manage Profile' section after logging in.

Question 7

Does ANA provide special assistance for passengers with disabilities?

Accepted Answer

Yes, ANA provides consultation and assistance for customers with disabilities, illness, or injury. You can contact the ANA Disability Desk for inquiries and requests.

Question 8

What should I do if my flight is delayed or canceled due to reasons attributable to ANA?

Accepted Answer

If a flight is delayed or canceled due to reasons attributable to ANA, customers can change to other ANA flights or receive a refund. ANA will also cover accommodation and public transport costs if you cannot reach your destination on the scheduled date.

Question 9

Can I make new reservations or changes/cancellations via email or chatbot?

Accepted Answer

New reservations, changes, or cancellations cannot be processed via email or the ANA chatbot. These require phone contact or online management through your booking.

Question 10

How can I call All Nippon Airways customer service from another country?

Accepted Answer

If you need to call All Nippon Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
ANA Mileage Club Service Center
Japan	+81 3 6741 6683 Call now Mon-Fri: 9:00AM – 7:00PM(JT), Sat: 9:00AM – 5:00PM(JT) (except Sun, Holidays, Year End / New Year Holidays)
Japan Navi Dial	+81 570 029 767 Call now Mon-Fri: 9:00AM – 7:00PM(JT), Sat: 9:00AM – 5:00PM(JT) (except Sun, Holidays, Year End / New Year Holidays)
Customer Service
ANA Airport Support Inquiries	+81 3 6741 8702 Call now +81 570 029 701 Call now
U.S. Toll-free	+1 800 262 2230 Call now
U.S. Сharged	+1 310 782 3011 Call now
Within Japan 7 days/week	+81 3 6741 8900 Call now
Within Japan Toll-free	+81 120 029 377 Call now
Within Japan Сharged	+81 570 029 377 Call now
Customer Service (Philippines)
International calls	+63 2 8553 8000 Call now
Sales/ Reservations
Inquiries about Products Charged	+81 3 6253 7282 Call now
Inquiries about Products Toll-free	+81 120 283 757 Call now
Toll-Free Number
Japan or the U.S. 7 days/week	+1 800 235 9262 Call now

All Nippon Airways Customer Service Number, Support Phone & Contact Info

About All Nippon Airways & Customer Service

All Nippon Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)