Question 1

How can I track my European Air Transport Leipzig cargo shipment?

Accepted Answer

As European Air Transport Leipzig operates as part of the DHL Aviation network, you can track your cargo shipment using the DHL website's tracking tool. You will need your 10-digit tracking number (also known as an Air Waybill or AWB) provided by the sender.

Question 2

How do I book a cargo shipment with European Air Transport Leipzig or DHL Aviation?

Accepted Answer

To book a cargo shipment, especially for business-to-business cargo of 30 kg or more, you should contact DHL Global Forwarding or DHL Aviation directly. For one-time quotations, you can often use online 'Quote + Book' tools provided by DHL Global Forwarding.

Question 3

What are the weight and size limits for cargo shipments?

Accepted Answer

For shipments handled by DHL Express, the maximum weight per parcel is typically 70kg, and maximum dimensions are 120 x 80 x 80cm. For larger or heavier items, or for freight shipments handled by DHL Global Forwarding, you should contact their customer service for specific quotes and requirements, as they offer flexibility for goods above 31.5 kg (70 lb) across various transportation modes.

Question 4

What items are restricted or prohibited for air cargo?

Accepted Answer

Before shipping, it is crucial to check for prohibited and restricted items, as these vary by country of origin and destination. Common restrictions apply to items like weapons, loose lithium batteries, perfumes, and flammable substances. For a comprehensive list, consult DHL Customer Service or your Account Manager.

Question 5

What should I do if my cargo shipment is delayed or damaged?

Accepted Answer

If your shipment is delayed or missing, and you cannot find its status via the online tracking tool, contact your local DHL representative. If your shipment arrives with visible external damage, make a note on the waybill or transfer documents upon reception and then contact your local DHL representative immediately.

Question 6

How can I contact customer service for cargo inquiries from abroad?

Accepted Answer

For cargo-specific inquiries within the European network, you can contact DHL Aviation Customer Service in Belgium at +32 2 711 7100 (Option 1). For general DHL Express international inquiries, a global number like +1-480-418-5011 (US number, often used for international WhatsApp contact) can be a starting point, but for large freight, direct contact with DHL Global Forwarding or DHL Aviation is recommended.

Question 7

What information is required for customs clearance of cargo?

Accepted Answer

To ensure faster customs clearance, provide all necessary documents, list each commodity separately with accurate descriptions, and ensure consistency across all documents. It's important that documents are clearly written or electronically submitted, and that all associated costs are correct. Some goods may also require specific licenses or be subject to trade conventions.

Question 8

Does European Air Transport Leipzig offer passenger services?

Accepted Answer

No, European Air Transport Leipzig specializes exclusively in cargo transportation and does not offer passenger services. Its operations are tailored for air freight, and all flights are designed for carrying cargo.

Question 9

How can I get a quote for international cargo shipping?

Accepted Answer

You can typically get a quote for your cargo shipment through the 'Quote + Book' tool on the DHL Global Forwarding website. You will need to provide details such as origin, destination, weight, and dimensions of the cargo. For frequent shippers or complex needs, contacting a local DHL representative is advisable.

Question 10

What are the typical delivery times for air freight shipments?

Accepted Answer

Delivery times for air freight shipments can vary significantly due to many factors, including origin, destination, customs processes, and the specific service chosen. DHL Global Forwarding provides estimated sailing schedules for ocean freight, and for air freight, it's best to get a quote which will include estimated transit times.

Question 11

How can I call European Air Transport Leipzig customer service from another country?

Accepted Answer

If you need to call European Air Transport Leipzig from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo Customer Service (Europe)
Main	+32 2 711 71 00 Call now Varies
Operations
Main Desk	+49 341 449901 Call now 24/7 CET

European Air Transport Leipzig Customer Service Phone Number & Contact Information

How to Contact European Air Transport Leipzig

European Air Transport Leipzig Customer Service Phone Numbers

European Air Transport Leipzig Customer Service FAQ