Question 1

How can I contact Royal Air Maroc customer service?

Accepted Answer

You can contact Royal Air Maroc customer service through their international call center at +212 522 48 97 97. Specific regional numbers are also available on their official website.

Question 2

What is Royal Air Maroc's refund policy for ticket cancellations?

Accepted Answer

Royal Air Maroc offers a full refund without penalty for tickets canceled within 24 hours of booking, provided the flight departure is at least seven days away. This policy applies to both refundable and non-refundable fares. Refunds for credit card purchases are typically processed within 7 days, and within 20 days for other payment methods.

Question 3

What is the baggage allowance for checked luggage on Royal Air Maroc flights?

Accepted Answer

For most economy class flights, the standard checked baggage allowance is one piece weighing up to 23 kg (50 lbs). The total dimensions (length + width + height) of each piece should not exceed 203 cm. Allowances can vary based on fare type, route, and Safar Flyer status, so it's advisable to check your specific ticket details.

Question 4

What is the carry-on baggage allowance for Royal Air Maroc flights?

Accepted Answer

Passengers are generally permitted one piece of carry-on baggage weighing up to 10 kg (22 lbs) with maximum dimensions of 55 x 40 x 20 cm (length x width x height). Additionally, one personal item, such as a handbag or laptop bag, is usually allowed.

Question 5

How can I manage my booking or make changes to my flight?

Accepted Answer

You can manage your booking online through the "Manage Booking" section on the Royal Air Maroc website. Here, you can consult or change your details, add extra luggage, select your seat, or modify your flight date, time, or itinerary if your ticket conditions permit.

Question 6

How do I check in for my Royal Air Maroc flight?

Accepted Answer

You can check in online via the Royal Air Maroc website or through their mobile application. Online check-in typically opens 48 hours before departure and closes 2 hours before the scheduled flight time. You can use your booking reference or ticket number to complete the process.

Question 7

What should I do if my Royal Air Maroc flight is delayed or canceled?

Accepted Answer

If your flight is delayed or canceled, Royal Air Maroc will attempt to notify you using the contact information provided in your reservation. For cancellations within the airline's control, you may be offered an alternative flight or a ticket refund. Depending on the circumstances and regulations (e.g., UK and EU), you might also be entitled to compensation for significant delays or late cancellations.

Question 8

Are there dedicated contact options for Safar Flyer loyalty program members?

Accepted Answer

Yes, Safar Flyer members have dedicated contact channels. For Safar Flyer Blue members, a phone number is 05 22 48 97 02 (weekdays 8 am to 5 pm Moroccan time). Silver and Gold members can contact 0212 522 912 912, and Platinum members can reach 080 200 2000 (24/7), both Moroccan local numbers. Email contacts are also provided for different tiers.

Question 9

How can I submit a claim to Royal Air Maroc?

Accepted Answer

You can submit a claim to Royal Air Maroc by filling out the online claim form available in the "Claims" section of their website, or by contacting their Call Center. This applies to various issues, including baggage incidents or service-related concerns.

Question 10

How can I call Royal Air Maroc customer service from another country?

Accepted Answer

If you need to call Royal Air Maroc from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Belgium	+32 2 219 30 30 Call now +32 2 620 02 00 Call now
Canada	+1 514 285 1435 Call now +1 514 907 5353 Call now
France	+33 820 82 18 21 Call now
Germany	+49 69 92001461 Call now
International	+212 5 22 48 97 97 Call now
Italy	+39 800 254 740 Call now
Kenya	+254 20 3297101 Call now +254 20 3297102 Call now +254 20 3297103 Call now +254 20 3297104 Call now
Morocco	+212 5 22 48 97 32 Call now
Netherland	+31 20 515 8590 Call now
Netherlands	+31 20 249 9181 Call now
Spain	+34 902 21 00 10 Call now
Spain (Toll-Free)	+34 900 102 577 Call now
Sweden and Denmark	+46 8 20 66 42 Call now
Switzerland	+41 22 731 77 54 Call now
United Kingdom	+44 20 7307 5800 Call now
Toll-Free Number
USA Toll free	+1 800 344 6726 Call now

Royal Air Maroc Customer Service Number, Support Phone & Contact Info

About Royal Air Maroc & Customer Service

Royal Air Maroc's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)