Question 1

How early should I arrive at Donegal Airport before my flight?

Accepted Answer

It is recommended to arrive at least 1.5 hours before domestic flights and flights to the UK. For international flights, arriving 2 hours in advance is ideal to allow sufficient time for check-in and security procedures.

Question 2

What is the carry-on baggage policy at Donegal Airport?

Accepted Answer

For Aer Lingus Regional flights (operated by Emerald Airlines) to/from Donegal, customers can bring a 10kg carry-on bag on board if pre-purchased online, subject to size and weight limits. A €35 fee applies if not pre-purchased or if the bag exceeds the allowed weight and size.

Question 3

What are the rules for carrying liquids, aerosols, and gels (LAGs) in hand luggage?

Accepted Answer

Liquids, aerosols, and gels in containers of 100ml or less can remain in your cabin bag when passing through security. There are no restrictions on the number or type of containers, and they do not need to be in a clear plastic bag. Larger containers (over 100ml) are accepted only for baby food/milk, medicines, or special dietary requirements and must be presented separately at the screening point.

Question 4

How do I inquire about lost property at Donegal Airport?

Accepted Answer

For inquiries regarding lost or damaged luggage, you should first contact your airline. For items lost within the airport, you can contact the ground handling service by phone at +353 74 954 8232.

Question 5

How can I arrange for special assistance (PRM) at Donegal Airport?

Accepted Answer

Donegal Airport provides assistance to passengers with reduced mobility (PRM) free of charge. To guarantee assistance, passengers should notify their airline of their requirements 48 hours before travel. You can also contact the Customer Services Team directly at +353 7495 48284 or email info@donegalairport.ie to confirm your requirements.

Question 6

Is parking available at Donegal Airport, and what are the fees?

Accepted Answer

Yes, Donegal Airport offers both short-term and long-term parking directly next to the terminal. The first two hours of parking are free for pick-ups and drop-offs. Payment can be made at the machine in the exit lobby or directly at the exit barrier using contactless card payments.

Question 7

Are car rental and airport transfer services available?

Accepted Answer

Yes, car rental services, such as Enterprise Rent-A-Car, are available on-site at Donegal Airport. Additionally, taxi and private transfer services can be pre-booked to and from the airport.

Question 8

What amenities are available at Donegal Airport?

Accepted Answer

Donegal Airport offers basic amenities including free Wi-Fi, a Café Bar Caisleáin Óir serving hot and cold food and drinks, a small shop for travel essentials and souvenirs, an ATM, and a tourist information desk.

Question 9

What should I do if I have a connecting flight from Donegal Airport?

Accepted Answer

If you have connecting flights, especially via Dublin Airport, and your baggage is not checked through to your final destination, you must collect your baggage upon arrival at Dublin Airport and proceed to check-in/bag-drop for your next flight. Donegal Airport will issue a 'Domestic Travel Voucher' to expedite entry to security screening at Dublin Airport once your hold baggage has been checked in for your onward flight.

Question 10

How can I call Donegal Airport customer service from another country?

Accepted Answer

If you need to call Donegal Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+353 74 954 8232 Call now
General Info
General Info	+353 74 954 8284 Call now

Donegal Airport Customer Service Number, Support Phone & Contact Info

About Donegal Airport & Customer Service

Donegal Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)